The 'Create New' page on my illustrator 2020 is not working.

New Here ,
Sep 04, 2020 Sep 04, 2020

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When I open Ai 2020, the 'create new' shows up as a blank grey box. Hence I am unable to set any customised artboard size or resolution or anything.

The same is happening if I am already working on Ai and I go to file>new to make a new document, it shows up as a blank grey box.

PFA image reference.

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Adobe Community Professional , Sep 05, 2020 Sep 05, 2020
As a workaround, you could try selecting "Use legacy "File New" interface" in your Preferences. Restart your machine, Illustrator and/or reset your preferences may help. https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Adobe Community Professional ,
Sep 05, 2020 Sep 05, 2020

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As a workaround, you could try selecting "Use legacy "File New" interface" in your Preferences.

Restart your machine, Illustrator and/or reset your preferences may help.

https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Community Beginner ,
Sep 05, 2020 Sep 05, 2020

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Are you maybe on MacOS 11 Big Sur Beta? I see this problem in this version of MacOS.

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