• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

The File is an Unknown Format and Cannot be Opened error in Illustrator

Community Beginner ,
Jun 14, 2020 Jun 14, 2020

Copy link to clipboard

Copied

I recovered my Illustrator files from a hard drive and now none of them work. Just says "unknown format and cannot be opened." Tried all the tips in the Adobe website. No success. I want to recover everything in vector. 

TOPICS
Performance

Views

738

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
LEGEND ,
Jun 15, 2020 Jun 15, 2020

Copy link to clipboard

Copied

Impossible to say anything. You have not provided any system info and critical details like how the original files were created and saved vs. what version of AI you use currently and other such stuff.

 

Mylenium

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 18, 2020 Jun 18, 2020

Copy link to clipboard

Copied

They were just saved normally as .ai. I use 2019 version. The hard disk was accidentally formatted and I used a recovery software to get them back. Of course, I suspect the recovery tool didn't do a good job of recovering the files. Some recovery services managed to pull out some layers, but I want everything intact as vector. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 15, 2020 Jun 15, 2020

Copy link to clipboard

Copied

Can you open them in Acrobat?

If that works, then you might be able to recover at least something.

 

But that just might be caused when recovering a harddisk. Make backups next time.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 18, 2020 Jun 18, 2020

Copy link to clipboard

Copied

I can't. It just says file not supported. Some paid services extract some things, but the vectors are a clustered mess. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 18, 2020 Jun 18, 2020

Copy link to clipboard

Copied

If you need to investigate you might try and open the files in a text editor, compare them to working files and copy over parts that are obviously missing, but that might perhaps not lead to any success.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2020 Aug 21, 2020

Copy link to clipboard

Copied

Is the data in the first few lines to help with this, not confident about doing this

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2020 Aug 21, 2020

Copy link to clipboard

Copied

This method is only a last resort.

The best method is to always make backups.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2020 Aug 21, 2020

Copy link to clipboard

Copied

I have a Time Machine Backup, Clone Backup, Backblaze backup, and a copy on a Drobo... All versions of the same handful of files give the same error!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2020 Aug 21, 2020

Copy link to clipboard

Copied

Did you also update the system? Or just Illustrator?

When was your last computer reboot?

Did you reset the preferences after updating Illustrator?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2020 Aug 21, 2020

Copy link to clipboard

Copied

Updated to new MacBook Pro, Mac OS is up to date as is Illustrator. Reboot yesterday and tried with new prefs today. It's only a handful of files but unfortunately ones I need to access. Odd that all backups are giving same error. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2020 Aug 21, 2020

Copy link to clipboard

Copied

LATEST

Can you have a coworker open those files?

What is the history of those files? With which version did you create them? Where did you save them? Do they have anything in common? Fonts, placed images, ...?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2020 Aug 21, 2020

Copy link to clipboard

Copied

I am getting the same issue with some files since 2020 update. Have tried in Acrobat but no luck either. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines