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The New File window issue on Adobe Illustrator 2020 on mac

New Here ,
Jul 24, 2020

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Hi, so recently everytime i want to open new file the 'new file' window always on blank, and i can't costum the size of the file by my own.

Screen Shot 2020-07-25 at 12.52.31.png

(the blank 'new file' window)

 

so the only way to make a new file is from the home selection which i want to use the size out of the option.

Screen Shot 2020-07-25 at 12.58.30.png

 

is there anyway to fix it? thankyou.

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

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The New File window issue on Adobe Illustrator 2020 on mac

New Here ,
Jul 24, 2020

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Hi, so recently everytime i want to open new file the 'new file' window always on blank, and i can't costum the size of the file by my own.

Screen Shot 2020-07-25 at 12.52.31.png

(the blank 'new file' window)

 

so the only way to make a new file is from the home selection which i want to use the size out of the option.

Screen Shot 2020-07-25 at 12.58.30.png

 

is there anyway to fix it? thankyou.

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

TOPICS
Bug, How to

Views

53

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Jul 24, 2020 0
Adobe Community Professional ,
Jul 25, 2020

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You probably need someone to take a look at it.

Might need a restart? Or maybe your internet connection doesn't allow it.

Please contact cusomter care: https://helpx.adobe.com/contact.html

 

As long as it's not fixed, you can try and turn off the new interface in Preferences > General

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Jul 25, 2020 0