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The operation cannot complete because of an unknown error. [!now]

New Here ,
Oct 02, 2017

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I'm new to illustrator and am trying to export a png but illustrator keeps coming back with this error.

The operation cannot complete because of an unknown error. [!now]

What could be the cause? I have tried different solutions I have seen for other problems such as deleting hidden layers but nothing seems to be working.

I am running illustrator CC on a windows 10 computer. (Not sure if that helps.)

Thanks.

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

As already stated in that other thread:

Where do you save the file?

Which system, which version?

How large is the file?

How large will the exported file be? Does it work when you export a smaller file (pixel dimensions, lower resolution)?

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The operation cannot complete because of an unknown error. [!now]

New Here ,
Oct 02, 2017

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I'm new to illustrator and am trying to export a png but illustrator keeps coming back with this error.

The operation cannot complete because of an unknown error. [!now]

What could be the cause? I have tried different solutions I have seen for other problems such as deleting hidden layers but nothing seems to be working.

I am running illustrator CC on a windows 10 computer. (Not sure if that helps.)

Thanks.

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

As already stated in that other thread:

Where do you save the file?

Which system, which version?

How large is the file?

How large will the exported file be? Does it work when you export a smaller file (pixel dimensions, lower resolution)?

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18.2K

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Oct 02, 2017 0
Adobe Community Professional ,
Oct 02, 2017

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As already stated in that other thread:

Where do you save the file?

Which system, which version?

How large is the file?

How large will the exported file be? Does it work when you export a smaller file (pixel dimensions, lower resolution)?

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Oct 02, 2017 1
New Here ,
Nov 18, 2019

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i get the same error just when i attemp to export a large file or great resolution but it does work with smaller files and lower resolution (i'm runing illustrator on windows 8.1)

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Nov 18, 2019 0
Adobe Employee ,
Oct 05, 2017

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Hi skey,

Please update the discussion if the issue is resolved or if you have any further query.

Regards

Srishti

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Oct 05, 2017 1
Community Beginner ,
Dec 05, 2017

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I keep having this issue when I open and close random files. All files I open and close are in PDF format. It completes the opening and/or closing of the file but still throws up this error--

"The operation cannot complete because of an unknown error. [x!fd]"


It's rather irritating because I am dealing with hundreds of files throughout the day (not all at once).


Files are also fairly small in size (under 1MB).

Working on Mac Pro.    OS High Sierra 10.13.1     Illustrator CC 20.0.1

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Dec 05, 2017 0
Adobe Community Professional ,
Dec 06, 2017

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nathanl39995532  schrieb

Working on Mac Pro.    OS High Sierra 10.13.1     Illustrator CC 20.0.1

That version of Illustrator is not compatible with High Sierra. You need to update.

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Dec 06, 2017 0
Community Beginner ,
Dec 06, 2017

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But that is the latest update available for Illustrator? Are you saying I should downgrade Illustrator?

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Dec 06, 2017 0
Adobe Community Professional ,
Dec 06, 2017

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The latest is 22.0.1

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Dec 06, 2017 0
Community Beginner ,
Dec 06, 2017

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Oops that was a typo on my part to begin with. I am currently on 22.0.1

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Dec 06, 2017 0
Adobe Community Professional ,
Dec 08, 2017

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Please contact support:

Contact Customer Care

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Dec 08, 2017 1
Explorer ,
Jan 28, 2019

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I am having the same issue. I am on Windows running the latest version. I just downloaded the Adobe program last week. I opened the same file 30 minutes ago and it was able to export fine. All of a sudden I am getting this error.

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Jan 28, 2019 0
Adobe Community Professional ,
Jan 28, 2019

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Depone00  schrieb

I am having the same issue. I am on Windows running the latest version. I just downloaded the Adobe program last week. I opened the same file 30 minutes ago and it was able to export fine. All of a sudden I am getting this error.

Exactly where are you saving?

Exatly what are you saving?

Is a printer installed?

What's in the file?

Do you use font management?

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Jan 28, 2019 0
Community Beginner ,
Jan 14, 2018

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I am having this same problem as well. I do not see an actual answer on what is happening, or what I can do to fix this problem.

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Jan 14, 2018 1
Adobe Community Professional ,
Jan 14, 2018

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Please contact support via the link in this thread.

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Jan 14, 2018 0
Explorer ,
Jan 28, 2019

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Why would you mark this as the answer? You have answered nothing.

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Jan 28, 2019 3
Explorer ,
Apr 11, 2019

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I'm experiencing the same issue in 2019.  What gives?  The error message is useless.

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Apr 11, 2019 0
Adobe Community Professional ,
Apr 11, 2019

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https://forums.adobe.com/people/Christopher+Liam+Ivey  schrieb

I'm experiencing the same issue in 2019.  What gives?  The error message is useless.

Which issue?

Opening files?

Exporting a PNG?

Which system is it?

Where are the files located?

Is a printer connected?

Please create a new thread.

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Apr 11, 2019 0
Explorer ,
Apr 11, 2019

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Here are my responses to your questions:

Issue: The operation cannot complete because of an unknown error. [!now] appears when attempting to export art to a .png.

It may be because the of the desired output dimensions, but I have no way of knowing because of the ridiculous error message.  This is on the latest build of Illustrator, on Windows 7.

In this case I ran down the issue to canvas size by trying different file formats.  Just commenting on the fact that the message is still not useful.

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Apr 11, 2019 1
Adobe Community Professional ,
Apr 11, 2019

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Please report feature requests to http://illustrator.uservoice.com

The forum is 95% not Adobe staff trying to help you with your problems. We can't change Illustrator.

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Apr 11, 2019 0