The operation cannot complete because of an unknown error. [Parm]

New Here ,
Sep 06, 2007 Sep 06, 2007

Copy link to clipboard

Copied

I manage computer labs for a small college and we recently installed Adobe CS3 Design Premium on our Macintosh labs. When a user launches Adobe Illustrator CS3 (13.0.2), they see a widget with the Ai (Adobe Illustrator) icon and the following text "The operation cannot complete because of an unknown error. [Parm]" and an OK button. At the same time, the console log (~/Library/Logs/Adobe Illustrator CS3/AISuitePea.log) is flooded with something called SuitePea throwing errors, such as these below (this is only a small portion of those thrown):

Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)

Some google searching suggested multiple means of dealing with this, from Disk Utility Permissions Repair to plug-in issues/removal. So far, nothing I have tried has yielded any results. My latest attempt was fully uninstalling CS3 using the utility on the CD, and then manually removing all remaining portions I could find on the hard drive (prefs, remaining folders, etc...), rebooting, and then resintalling, but have found I encounter the same result.

Does anyone know what this SuitePea is or what to do about this kind of error?

System Information:
Clients are running Adobe Illustrator 13.0.2
Intel-based iMacs running OS X 10.4.10
User home directories are on a network share, not local

Any help would be appreciated. Thank you,
Branden Ohlinger

Views

43.4K

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Sep 06, 2007 Sep 06, 2007

Copy link to clipboard

Copied

SuitePea involves screen drawing (graphics and interface elements). Have you tried trashing prefs? Launch AI while holding down the Command-Option-Shift keys (and hold till splash screen disappears).

🙂 Mordy

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2016 Apr 06, 2016

Copy link to clipboard

Copied

Mordy Golding This worked for me! I tried opening an .eps and got the same message. I was also receiving a "Can not open the illustration" when opening an .ai, causing the .ai to open with many of my objects missing. Tried the reboot with those keys held and problem solved!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 14, 2020 Dec 14, 2020

Copy link to clipboard

Copied

Thanks alot Mordy! It worked!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 14, 2007 Sep 14, 2007

Copy link to clipboard

Copied

Thanks for putting my attention in the right direction Mordy!

I've experienced the same errors as brandenohlinger and had no clue how to solve it.
Then I tried your solution but that didn't quite work for me. I kept having error messages, allthough the [PARM] part was gone.

This is what me and my collegue came up with and worked for us:

delete the "Adobe Illustrator xx Settings" folder from you Library/Preferences, where xx is your version of Illustrator
delete "com.adobe.illustrator.plist" from that same folder
launch Illustrator holding down the cmnd+shift+option keys

Illustrator is completely back to "factory defaults" and purrs like a cat again!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 06, 2007 Nov 06, 2007

Copy link to clipboard

Copied

FWIW: I have installed about 10 CS3 suites and all of them are producing this error!
SuitePea Threw error 1394689636 (dF!S)
Tried remco's suggestions with no success. However, I am not getting the parameter PARM error.
PS has nothing to do with version either, all 13.0.0, 13.0.1, and 13.0.2 are producing this error message every time Illustrator CS3 is launched.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 06, 2007 Nov 06, 2007

Copy link to clipboard

Copied

also worth noting, it is the same error numbers 1397908844 (leRS) and 1394689636 (dF!S) over and over and over......

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 06, 2007 Nov 06, 2007

Copy link to clipboard

Copied

I am now also getting this same exact error, suitepea threw error in Console.

Quits just after showing palettes. Trashed all prefs, cleaned out all font caches, held down command option shift on A CS3 launch (although it didn't seem to do anything), repaired perms, etc... but still getting this suitepea error.

I am going to re-install tomorrow, but after reading many other posts, I'm not confident this will work.

Any other clues yet?

thanksl

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 06, 2007 Nov 06, 2007

Copy link to clipboard

Copied

After looking into the SuitePea error more I believe this to be a programming error within the application and is not likely something that an end user is going to be able to fix....

excerpt taken from the Adobe Dialogue Manager Programmers Guide and Reference:
PICA provides a common plug-in management core to the host application and a standard interface for plug-ins. In Adobe documentation and header files, PICA is often referred to as Sweet Pea, SuitePea, SweetPEA, SuiteP, etc.; these terms may all be considered synonymous with PICA

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2007 Nov 21, 2007

Copy link to clipboard

Copied

experiencing similar problem as brandenohlinger

i manage mac suites running:
Clients are running Adobe Illustrator 13.0.2
Intel-based iMacs running OS X 10.4.10
User home directories are on a network share, not local, and limited to 1Gb user storage space

illustrator loads ok but receiving the parm error when users are trying to use the place function.
tried all the obvious things: deleting prefs, setting scratch/ plugin folder, toggling clipboard setting, etc, but not resolved.

has adobe come up with any reasons for this? or a fix?
is it the illustrator software or maybe the networked home folders?

thanks

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2007 Nov 21, 2007

Copy link to clipboard

Copied

When I called Adobe, I was pretty much told that they would not offer any assistance. I offered to purchase the incident support, but they said that wasn't an option with this problem. I had to badger the guy just to get him to say that he believed it was caused by an inability of our network account users to write to the local hard drive. What is below is the results of my attempts to research and solve the problem from that point.

The way we addressed it was to make a second partition (only 10GB) on the local computers and give full read & write access to it for everyone. Then, we instructed our students to set their Scratch location to that new partition. This does indeed resolve the [PARM] error and some problems trying to save and open large files. It does not address the SUITEPEA errors we are getting in our console log though.

To change the Scratch location:
- click Illustrator in the menu bar
- select Preferences
- click Plug-ins and Scratch
- use the drop-down menu to change the Primary scratch disk
- click OK

Sadly, the above must be done per each individual user and I have not yet found a way to push the preference using Workgroup Manager since the Illustrator preference file is not a normal .plist and the Scratch portion is a rather lengthy string of characters. Adobe did not make this one easy on us and they're not willing to support it (or weren't in my case).

I wish the rest of you better luck than I have had on this issue.

The funny thing is - if Adobe used /Users/Shared for the default scratch location instead of whatever location it currently is, I don't think this would be a problem since all users (in a default Mac OS X install) have full access to /Users/Shared

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Nov 21, 2007 Nov 21, 2007

Copy link to clipboard

Copied

Disconnect from the server?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 12, 2007 Dec 12, 2007

Copy link to clipboard

Copied

I discussed this issue trying to resolve an issue where Illustrator crashes when I attempt to print to one of my printers. It used to work but now it doesn't. Other apps can print to this printer (a Brother 8840DN over ethernet) and Illustrator can print to our Color Laser (a Lexmark something).

I created a new user (Mac OS 10.4.11) and Illustrator was able to print without the crash. I was digging in the User library for what might be causing the problem.

I posted here hoping that the new user working would help bring some insight to the SuitePea Throw in the console log.

I replaced every folder from the new user that said Adobe to my Library, and it worked. Got tired of trying to figure exactly which file made it work.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2008 Feb 03, 2008

Copy link to clipboard

Copied

I was just sniffing through my Console.log and found this as well.
At launch, Illustrator 13.0.1 fills up the log with a heap of

Feb 04 12:29:07 SuitePea Threw error 1394689636 (S!Fd)

and a couple of
Feb 04 12:29:07 SuitePea Threw error 1397908844 (SRel)

However, it doesn't seem to add any more error entries as I am using some of the basic tools.

'sweird.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 14, 2008 Feb 14, 2008

Copy link to clipboard

Copied

So basically, this is a fatal error, with no solution, because Adobe has no ability to work with Apple's faulty directory permissions issues.

Unless somebody can tell me how to mount a virtual volume with open read/write permissions we have to reformat our hard drives.

Gee thanks.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 14, 2008 Feb 14, 2008

Copy link to clipboard

Copied

Quote (http://www.mactech.com/articles/mactech/Vol.15/15.04/PhotoshopPlug-InsPart1/index.html):

Adobe Dialog Manager, and the Plug-In Component Architecture API (otherwise known as PICA), which is a device-independent meta-API through which plug-ins can be invoked - and controlled - either by various hosts or by other plug-ins. Not only can your plug-in use PICA to pipeline its input or output through other plug-ins, but you can use PICA to implement daemon-like "service provider" modules (which Adobe calls "Suite PEA" plug-ins)
end quote

Have we tried removing all the plugins?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 19, 2008 Feb 19, 2008

Copy link to clipboard

Copied

One of our machines also fell victim to the SuitePea error. I was able to fix it by re-booting from the Tiger Install CD and repairing Disk permissions on the drive. Although I had already done so from the Disk Utility while booted from the Internal HD, a few new Permissions errors were found, and upon re-boot, Illustrator behaved beautifully.

Hope this helps!!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 27, 2008 Mar 27, 2008

Copy link to clipboard

Copied

I had the same error message. I selected all of my artwork, then went to the Appearance palette and selected "Reduce to Basic Appearance" in the dropdown selection. The error message never came back. I don't know if this will help in your situation, but it's worth a try!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 05, 2013 Aug 05, 2013

Copy link to clipboard

Copied

Hi,

I got this message on a particular file, and tried your fix. It worked! Thanks for posting.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 24, 2008 Apr 24, 2008

Copy link to clipboard

Copied

So.
Have any new solution on this issue?
THANKS!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 30, 2008 Apr 30, 2008

Copy link to clipboard

Copied

Had the same problem today. We deleted all pref files as per remco_t's post but Illustrator was still crashing. We then booted in safe mode, opened Illustrator and moved a few things around, changed some preferences and saved a new workspace so that a new pref file is created. A reboot in normal mode put us back in the game and everything was ok.

Hope this helps!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 13, 2011 Nov 13, 2011

Copy link to clipboard

Copied

I've been struggling with the same problem on a Windows machine. The following seemed to solve the problem:

Delete the file "Perspective Grid Presets" from:

C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator CS5.1 Settings\en_US\

Deleting the entire "Adobe Illustrator CS5.1 Settings" folder also works, but then you lose all your settings... I recommend trying the above first, and if it doesn't work, remove the entire directory.

Hopes this helps!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 07, 2012 Mar 07, 2012

Copy link to clipboard

Copied

Well I deleted my preferences which made no difference... turned out it was a couple points in my artwork that was throwing it off every time the preview would re-draw. I copy and pasted each component of my pasteboard area till I found the bit and then deleted it. Problem solved... hope this helps.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 13, 2015 Feb 13, 2015

Copy link to clipboard

Copied

I was getting the error when using illustrator to import from autocad and export to dwg again, anyway what worked for me was saving the illustrator file again in a different location, but while saving don't check the 'embed ICC profiles'. When opening the new file the error was completely gone.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines