The operation cannot complete because of an unknown error. [Parm]

New Here ,
Sep 06, 2007

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I manage computer labs for a small college and we recently installed Adobe CS3 Design Premium on our Macintosh labs. When a user launches Adobe Illustrator CS3 (13.0.2), they see a widget with the Ai (Adobe Illustrator) icon and the following text "The operation cannot complete because of an unknown error. [Parm]" and an OK button. At the same time, the console log (~/Library/Logs/Adobe Illustrator CS3/AISuitePea.log) is flooded with something called SuitePea throwing errors, such as these below (this is only a small portion of those thrown):

Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)

Some google searching suggested multiple means of dealing with this, from Disk Utility Permissions Repair to plug-in issues/removal. So far, nothing I have tried has yielded any results. My latest attempt was fully uninstalling CS3 using the utility on the CD, and then manually removing all remaining portions I could find on the hard drive (prefs, remaining folders, etc...), rebooting, and then resintalling, but have found I encounter the same result.

Does anyone know what this SuitePea is or what to do about this kind of error?

System Information:
Clients are running Adobe Illustrator 13.0.2
Intel-based iMacs running OS X 10.4.10
User home directories are on a network share, not local

Any help would be appreciated. Thank you,
Branden Ohlinger

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The operation cannot complete because of an unknown error. [Parm]

New Here ,
Sep 06, 2007

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I manage computer labs for a small college and we recently installed Adobe CS3 Design Premium on our Macintosh labs. When a user launches Adobe Illustrator CS3 (13.0.2), they see a widget with the Ai (Adobe Illustrator) icon and the following text "The operation cannot complete because of an unknown error. [Parm]" and an OK button. At the same time, the console log (~/Library/Logs/Adobe Illustrator CS3/AISuitePea.log) is flooded with something called SuitePea throwing errors, such as these below (this is only a small portion of those thrown):

Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)

Some google searching suggested multiple means of dealing with this, from Disk Utility Permissions Repair to plug-in issues/removal. So far, nothing I have tried has yielded any results. My latest attempt was fully uninstalling CS3 using the utility on the CD, and then manually removing all remaining portions I could find on the hard drive (prefs, remaining folders, etc...), rebooting, and then resintalling, but have found I encounter the same result.

Does anyone know what this SuitePea is or what to do about this kind of error?

System Information:
Clients are running Adobe Illustrator 13.0.2
Intel-based iMacs running OS X 10.4.10
User home directories are on a network share, not local

Any help would be appreciated. Thank you,
Branden Ohlinger

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Sep 06, 2007 0
Engaged ,
Sep 06, 2007

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SuitePea involves screen drawing (graphics and interface elements). Have you tried trashing prefs? Launch AI while holding down the Command-Option-Shift keys (and hold till splash screen disappears).

🙂 Mordy

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Sep 06, 2007 3
New Here ,
Apr 06, 2016

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Mordy Golding This worked for me! I tried opening an .eps and got the same message. I was also receiving a "Can not open the illustration" when opening an .ai, causing the .ai to open with many of my objects missing. Tried the reboot with those keys held and problem solved!

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Apr 06, 2016 0
euuop LATEST
Community Beginner ,
Dec 14, 2020

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Thanks alot Mordy! It worked!

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Dec 14, 2020 0
New Here ,
Sep 14, 2007

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Thanks for putting my attention in the right direction Mordy!

I've experienced the same errors as brandenohlinger and had no clue how to solve it.
Then I tried your solution but that didn't quite work for me. I kept having error messages, allthough the [PARM] part was gone.

This is what me and my collegue came up with and worked for us:

delete the "Adobe Illustrator xx Settings" folder from you Library/Preferences, where xx is your version of Illustrator
delete "com.adobe.illustrator.plist" from that same folder
launch Illustrator holding down the cmnd+shift+option keys

Illustrator is completely back to "factory defaults" and purrs like a cat again!

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Sep 14, 2007 0
New Here ,
Nov 06, 2007

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FWIW: I have installed about 10 CS3 suites and all of them are producing this error!
SuitePea Threw error 1394689636 (dF!S)
Tried remco's suggestions with no success. However, I am not getting the parameter PARM error.
PS has nothing to do with version either, all 13.0.0, 13.0.1, and 13.0.2 are producing this error message every time Illustrator CS3 is launched.

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Nov 06, 2007 0
New Here ,
Nov 06, 2007

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also worth noting, it is the same error numbers 1397908844 (leRS) and 1394689636 (dF!S) over and over and over......

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Nov 06, 2007 0
New Here ,
Nov 06, 2007

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I am now also getting this same exact error, suitepea threw error in Console.

Quits just after showing palettes. Trashed all prefs, cleaned out all font caches, held down command option shift on A CS3 launch (although it didn't seem to do anything), repaired perms, etc... but still getting this suitepea error.

I am going to re-install tomorrow, but after reading many other posts, I'm not confident this will work.

Any other clues yet?

thanksl

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Nov 06, 2007 0
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