The Tool bar seems to be missing from the most recent version of Illustration. Please advice, thanks

New Here ,
Jun 28, 2021 Jun 28, 2021

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Dear Colleague,

 

The Toolbar seems missing from the most recent version of Illustration. I cannot locate it via Windows, nor see it as an option to pick in the drop-down via /workspace. 

 

I look forward to your advice.

 

Kind regards,

 

A

 

 

 

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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Did you create a new file or open an existing file already?

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Hi Monika,,

 

First off, thank you for a super-fast response.

 

I opened an existing file.

 

Kind regards,

 

A

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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And Window > Tools > Advanced does not help?

There also is no second monitor where the panel might have been vanished to?

Can you try if Window > Application frame does something?

Rebooting the computer also does not find the toolbar?

 

In that case it might be time for a preferences reset. You can try and rename the folder. That can be reverted if it doesn't help. https://helpx.adobe.com/illustrator/using/setting-preferences.html

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Hi Monika,

 

I am afraid the menu does not link this way: Window > Tools > Advanced nor Window > Application frame...

 

I have renamed the file. May I have a step-by-step direction for a preference reset? Thank you.

 

Kind regards,

 

A

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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Can you please show that menu?

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New Here ,
Jun 28, 2021 Jun 28, 2021

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IMG-20210628-WA0070 (1).jpg

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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To reset the preferences you can do like described in the link I posted.

Or your can find the preferences folder in your user folder on your computer and rename it. (First quit illustrator and after renaming, restart it)

Here is a list: https://www.vektorgarten.de/illustrator-settings.html

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Hi Monika,

 

Thank you so much for this support. Would you mind if I shared the file with you?

 

Kind regards,

 

A

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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Which file?

The preferences? This issue is not caused by a file, it's either caused by corrupted preferences or a completely ruined Illustrator installation. If the preferences are corrupt, then there's no way repairing them.

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New Here ,
Jun 28, 2021 Jun 28, 2021

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In which case. I will re-install it. In fact, I installed it a few days ago.

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Thank you, Monika. Have a pleasant night. 

 

Kind regards,

 

A

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