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Thumb image does not match the file

New Here ,
Jul 31, 2020

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I saved a file on my home PC, but when I open it on my work PC, the file is blank. However, the thumbnail shows the perfect file. This has also happened when I downloaded some files from Shutterstock, for example when I downloaded a file, the thumb seemed to have much more than one object and the file had only one.

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

The thumbnail is a separate image of the file's content. A file can get corrupted while the thmbnails is still intact.

But since this also happens with stock images, you could either try if the image transfer doesn't work. Or maybe your Illustrator preferences are corrupt. Or maybe you need a computer reboot.

If that all fails as well, then maybe your file has really been hit.

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Bug, Import and export

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Thumb image does not match the file

New Here ,
Jul 31, 2020

Copy link to clipboard

Copied

I saved a file on my home PC, but when I open it on my work PC, the file is blank. However, the thumbnail shows the perfect file. This has also happened when I downloaded some files from Shutterstock, for example when I downloaded a file, the thumb seemed to have much more than one object and the file had only one.

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

The thumbnail is a separate image of the file's content. A file can get corrupted while the thmbnails is still intact.

But since this also happens with stock images, you could either try if the image transfer doesn't work. Or maybe your Illustrator preferences are corrupt. Or maybe you need a computer reboot.

If that all fails as well, then maybe your file has really been hit.

Topics

Bug, Import and export

Views

21

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 31, 2020

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The thumbnail is a separate image of the file's content. A file can get corrupted while the thmbnails is still intact.

But since this also happens with stock images, you could either try if the image transfer doesn't work. Or maybe your Illustrator preferences are corrupt. Or maybe you need a computer reboot.

If that all fails as well, then maybe your file has really been hit.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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