Thumbnails in Cloud Documents have a lot of extra white space

[lightening lady]

Hello - when I'm looking at all my cloud document files - many of the thumbnails have a lot of unsed extra white space in them. What can I do about that? I want to the thumbnail to be just the image of the artwork, and not a bunch of empty white space.

[Srishti Bali · Accepted solution]

Hi there,

Sorry to hear about this issue.  Please try following these steps one by one and let us know how it goes:

• Rename CEP folder from 
  MAC: /Library/Application Support/Adobe  to CEP.old
  Windows: C:\Program Files (x86)\Common Files\Adobe\CEP
• If that doesn't help, rename extensions folder from 
  MAC/Library/Application Support/Adobe/UXP to extensions.old
  Windows: C:\Program Files\Common Files\Adobe\UXP
  

Let us know if this helps or if you have any further questions.

Regards,

Srishti