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TIF fails to export in Illustrator 2020. Error: "An unknown error caused the operation to fail"

New Here ,
Dec 22, 2019

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I have seen other people online have the same problem but nobody has found a fix yet.  When I choose "Export >>> Tiff" I get the message "An unknown error caused the operation to fail". Never had problems before. Please help.

 

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Import and export, Performance

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TIF fails to export in Illustrator 2020. Error: "An unknown error caused the operation to fail"

New Here ,
Dec 22, 2019

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I have seen other people online have the same problem but nobody has found a fix yet.  When I choose "Export >>> Tiff" I get the message "An unknown error caused the operation to fail". Never had problems before. Please help.

 

{Renamed by MOD}

TOPICS
Import and export, Performance

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388

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Dec 22, 2019 0
Adobe Community Professional ,
Dec 22, 2019

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Can't reproduce that.

 

So you might want to tell us some details:

-system

-exact version number

- the file name

- where are you saving

- which options?

- what's in the file?

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Dec 22, 2019 0
Adobe Employee ,
Jan 01, 2020

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Hi Britt,

 

We have been waiting for your response to this query. In addition to the details asked by Monika, please share the following details:

  • Operating system
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link. 
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

Kindly update the discussion if the issue is resolved or if you need further assistance with it.

 

 

Regards,

Srishti

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Jan 01, 2020 0
New Here ,
Jan 09, 2020

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Hello my issue is the same,

Windows 10

Started happening when i attempted to export as TIFF with figure that contains PNG.

Link to files

https://adobe.ly/39SCVbN

 

Saved to:

Tested on SSD and network drive.

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Jan 09, 2020 0
Adobe Employee ,
Jan 15, 2020

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Hi there,

 

I did check your files. There are a couple of observations which I want to share with you. I have found that there is some kind of corrution in PNG file itself. I just opened the PNG in Photoshop and exported it once again. Placed the new PNG (https://adobe.ly/2tqcRnZ) in Illustrator file and it exported absolutally fine.

 

Thanks!

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Jan 15, 2020 0
New Here ,
Aug 13, 2020

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I cnanot export Tif's from illustrator of any variety. All variables don't change the output. Any file is unable to export Tif's from Illustrator 2020.

 

When will this bug be fixed?

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Aug 13, 2020 0