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Toolbox plugins are crashing

Community Beginner ,
Sep 23, 2020

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Since updating I have not been able to use Illustrator properly. Every time I launch I get the error I've included as an image attached. It's basically the entire toolbox. I haven't installed any additional plugins. I use the program as-is; no brushes even.

I've tried uninstalling and reinstalling even to the oldest version available and I still get the same error.

I've updated my machine & my GPU.

I've manually marked old settings as .old in my AppData.

I have rebooted my machine twice, just in case uninstalling & reinstalling made things messy.

None of these things have worked. It also crashes every time I close it. Please help. I need Illustrator for my work.

Capture.PNG

 

 

Correct answer by jessdrew | Community Beginner

I am logged in. I've tried multiple browsers, mobile and desktop, and still nothing. If you're able to see it I guess there's something wrong with my account as well, which is wonderful.

Anyway, I managed to find a solution so I'll post it here in case anyone else runs into the same issue. 

https://helpx.adobe.com/ca/illustrator/kb/plugin-missing-issue.html

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Toolbox plugins are crashing

Community Beginner ,
Sep 23, 2020

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Since updating I have not been able to use Illustrator properly. Every time I launch I get the error I've included as an image attached. It's basically the entire toolbox. I haven't installed any additional plugins. I use the program as-is; no brushes even.

I've tried uninstalling and reinstalling even to the oldest version available and I still get the same error.

I've updated my machine & my GPU.

I've manually marked old settings as .old in my AppData.

I have rebooted my machine twice, just in case uninstalling & reinstalling made things messy.

None of these things have worked. It also crashes every time I close it. Please help. I need Illustrator for my work.

Capture.PNG

 

 

Correct answer by jessdrew | Community Beginner

I am logged in. I've tried multiple browsers, mobile and desktop, and still nothing. If you're able to see it I guess there's something wrong with my account as well, which is wonderful.

Anyway, I managed to find a solution so I'll post it here in case anyone else runs into the same issue. 

https://helpx.adobe.com/ca/illustrator/kb/plugin-missing-issue.html

TOPICS
Bug, Tools

Views

58

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 24, 2020

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Please contact Customer Care. THey might need to take a look into your system

https://helpx.adobe.com/contact.html

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Sep 24, 2020 0
Community Beginner ,
Sep 24, 2020

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It seems all access to contacting someone at customer care has been disabled? I've spent at least 20 mins just clicking links leading me in circles.

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Sep 24, 2020 0
Adobe Community Professional ,
Sep 24, 2020

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You need to be logged in and then at the bottom right of the page there is the chat.

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Sep 24, 2020 0
Community Beginner ,
Sep 24, 2020

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I am logged in. I've tried multiple browsers, mobile and desktop, and still nothing. If you're able to see it I guess there's something wrong with my account as well, which is wonderful.

Anyway, I managed to find a solution so I'll post it here in case anyone else runs into the same issue. 

https://helpx.adobe.com/ca/illustrator/kb/plugin-missing-issue.html

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Sep 24, 2020 0