Tools and panels keep disappearing

New Here ,
Nov 03, 2020 Nov 03, 2020

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Hi, so for the past week I have been having this problem that when I open Illustrator(2020 version) everything is missing, see image below:Capture.JPG

I have no idea why this happening and I have tried clicking 'tab' but nothing happened. I also tried changing the workspace type but it is stuck on 'essentials' and also tried resetting the workspace like I saw in other threads but the option to reset is grayed out. The only thing that works is going in  'window' and adding back every single thing which is tedious in itself because 1- I have to put everything is a specific layout that I've had for over a year now lol and 2- it is still stuck on essentials when I try changing it to essentials classic. Even when I do all this everything disappears when I close illustrator and open it again later on(note: sometimes I don't even close illustrator it just has me save everything before closing by itself). I don't know why this is happening and what I can do to fix it. Any help will be great, Thank you!

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Bug, How to, Performance, Tools

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correct answers 1 Correct Answer

Most Valuable Participant , Nov 03, 2020 Nov 03, 2020
Well, it's probably fair to say that you have a major issue with hardware accelerated functions and you need to straighten them out. Update your system's graphics driver, check the respective options in AI, trash the prefes to restore factory defaults.   Mylenium

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Most Valuable Participant ,
Nov 03, 2020 Nov 03, 2020

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Well, it's probably fair to say that you have a major issue with hardware accelerated functions and you need to straighten them out. Update your system's graphics driver, check the respective options in AI, trash the prefes to restore factory defaults.

 

Mylenium

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