Tools not working in Illustrator CC

New Here ,
May 10, 2021 May 10, 2021

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I've just noticed that in Illustrator 25.2.3 installed on my MacBook Pro running OS 11.3.1 that none of the tools are working property.

If I create a new document everything appears normal until I try and draw, move, select a tool etc. I get a pencil with a no-entry sign and a 'beep' every time I click in the document.

If I quit the app, it may work for a couple of clicks but then the dreaded pencil of doom reappears.

As I'm paying a hefty subscription for this suite, I expect it to work. Does anyone know what's happening? Thanks.

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Bug, Draw and design, Tools

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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Hi, sorry about that

I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions: https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

 

Let me know if that works

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New Here ,
May 18, 2021 May 18, 2021

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Hi Eugenio. Annoyingly it didn't work. I still only get the crossed out pencil icon an all tool selections and a beep on clicking. Have reset preferences again and is now only giving me the eraser tool, no matter which tool is selected. It means I can't currently use Illustrator at all, which may mean Adobe is in breach of contract for supplying faulty goods.

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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Please show screenshots that include the layers panel.

 

Does that happen in all files or just some? Also in a newly created file?

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Adobe Employee ,
May 17, 2021 May 17, 2021

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Hi there,

 

Sorry to hear about your experience. I agree with @Eugenio.NYC. Resetting preferences should help here.

Additionally, you may try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

 

Regards,

Ashutosh

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