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I've just noticed that in Illustrator 25.2.3 installed on my MacBook Pro running OS 11.3.1 that none of the tools are working property.
If I create a new document everything appears normal until I try and draw, move, select a tool etc. I get a pencil with a no-entry sign and a 'beep' every time I click in the document.
If I quit the app, it may work for a couple of clicks but then the dreaded pencil of doom reappears.
As I'm paying a hefty subscription for this suite, I expect it to work. Does anyone know what's happening? Thanks.
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Hi, sorry about that
I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions: https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences
Let me know if that works
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Hi Eugenio. Annoyingly it didn't work. I still only get the crossed out pencil icon an all tool selections and a beep on clicking. Have reset preferences again and is now only giving me the eraser tool, no matter which tool is selected. It means I can't currently use Illustrator at all, which may mean Adobe is in breach of contract for supplying faulty goods.
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Please show screenshots that include the layers panel.
Does that happen in all files or just some? Also in a newly created file?
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Hello.
No it didn't work. I got so fed up with these ongoing problems that I've now given up on Illustrator completely (after using Adobe for over 20 years) and am now using Affinity Designer.
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Hi there,
Sorry to hear about your experience. I agree with @Eugenio.NYC. Resetting preferences should help here.
Additionally, you may try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.
Regards,
Ashutosh
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It's happening to me right now all of the sudden. REstarted. Reset preferences. Still doing it. It's a pencil with the slashed circle icon.
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Exactly what are you trying to do?
How did you create the document?
WHich tool are you using?
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Hello @LSPGraphics,
We apologize for the frustration caused by technical issues. Could you please provide us with more information, such as the specific version of your OS/Illustrator and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), as Monika suggested? This will allow us to investigate the issue more thoroughly.
Looking forward to hearing from you.
Thanks,
Anubhav