Touch gestures not working in Illustrator on Windows system

Community Beginner ,
Apr 03, 2020

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there's a new weird issue that has come up to illustrator. that is, whenever I try to use touch gestures on my touch screen, they never work
I tried reinstalling the software and os itself
I'm using a  Lenovo a94

 

{Renamed by MOD}

I spoke too soon. I just found a solution!

 

Just disable and re-enable the touch screen driver. 

 

Go to Device Manager > Human Interface Devices > HID-Compliant-Touch screen

 

Right-click on the HID-Compliant-Touch screen and choose "Disable Device" (This will make the touch screen stop working, so use a mouse). Then right-click again and choose "enable device".

 

More info on drivers for touch screen: https://www.groovypost.com/howto/fix-unresponsive-windows-10-touchscreen/

 

This worked for me, all the gestures, pinch to zoom, etc now work fine in illustrator. Give it a try!

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Draw and design, Performance, Tools

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Touch gestures not working in Illustrator on Windows system

Community Beginner ,
Apr 03, 2020

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there's a new weird issue that has come up to illustrator. that is, whenever I try to use touch gestures on my touch screen, they never work
I tried reinstalling the software and os itself
I'm using a  Lenovo a94

 

{Renamed by MOD}

I spoke too soon. I just found a solution!

 

Just disable and re-enable the touch screen driver. 

 

Go to Device Manager > Human Interface Devices > HID-Compliant-Touch screen

 

Right-click on the HID-Compliant-Touch screen and choose "Disable Device" (This will make the touch screen stop working, so use a mouse). Then right-click again and choose "enable device".

 

More info on drivers for touch screen: https://www.groovypost.com/howto/fix-unresponsive-windows-10-touchscreen/

 

This worked for me, all the gestures, pinch to zoom, etc now work fine in illustrator. Give it a try!

TOPICS
Draw and design, Performance, Tools

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Apr 03, 2020 0
Adobe Employee ,
Apr 22, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, could you please share the exact version of Illustrator and operating system you are working on?

 

Feel free to let us know if you still need assistance.

 

Regards,

Srishti

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Apr 22, 2020 0
Community Beginner ,
May 03, 2020

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I'm working on 2020 right now and I'm on windows right now
still no luck with this issue

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May 03, 2020 0
Adobe Employee ,
May 06, 2020

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Thanks for replying back. Are Touch gestures working fine with other applications (like InDesign)? Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help resolve the issue? 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

 

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May 06, 2020 0
New Here ,
Nov 02, 2020

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I'm having the same problem with my Lenovo Yoga940. In Illustrator, the gestures work once, and then not again. They work fine in Photoshop.

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Nov 02, 2020 0
Community Beginner ,
Nov 06, 2020

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have a look at jeffreyb56626816 's answer
it helped me 
my touch gestures works just fine now

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Nov 06, 2020 0
New Here ,
Nov 06, 2020

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I have the same issue with Lenovo Yoga A940 as well. The touchscreen works great with photoshop (pinch to zoom, pan, etc). But in illustrator, it works only one time when first opening AI, then it stops working. What's also weird, is, I believe there is supposed to be an "Enable Gestures" setting in illustrator. But I don't see it. I'm thinking it doesn't recognize the Yoga A940 as a touch device, likely an issue with the drivers on the computer (Lenovo's responsibility) or some error in how Illustrator communicates with the computer/ drivers. So we should all bug Lenovo to take a look at this, because this needs to be fixed, since it is a very basic, but very necessary feature, especially for a computer whose whole purpose and is designed ariuond such functions.

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Nov 06, 2020 0
Community Beginner ,
Nov 06, 2020

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have a look at jeffreyb56626816 's answer
it helped me 
my touch gestures works just fine now

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Nov 06, 2020 0
New Here ,
Nov 06, 2020

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I spoke too soon. I just found a solution!

 

Just disable and re-enable the touch screen driver. 

 

Go to Device Manager > Human Interface Devices > HID-Compliant-Touch screen

 

Right-click on the HID-Compliant-Touch screen and choose "Disable Device" (This will make the touch screen stop working, so use a mouse). Then right-click again and choose "enable device".

 

More info on drivers for touch screen: https://www.groovypost.com/howto/fix-unresponsive-windows-10-touchscreen/

 

This worked for me, all the gestures, pinch to zoom, etc now work fine in illustrator. Give it a try!

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Nov 06, 2020 0
Community Beginner ,
Nov 06, 2020

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Voila!!!!!
it works now
thanks a lot 
being an illustrator, this thing was making me bonkers that I had to use affinity for a while
now I can use illustrator for my work

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Nov 06, 2020 0
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