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Touch gestures not working in Illustrator on Windows system

Community Beginner ,
Apr 03, 2020

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there's a new weird issue that has come up to illustrator. that is, whenever I try to use touch gestures on my touch screen, they never work
I tried reinstalling the software and os itself
I'm using a  Lenovo a94

 

{Renamed by MOD}

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Draw and design, Performance, Tools

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Touch gestures not working in Illustrator on Windows system

Community Beginner ,
Apr 03, 2020

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there's a new weird issue that has come up to illustrator. that is, whenever I try to use touch gestures on my touch screen, they never work
I tried reinstalling the software and os itself
I'm using a  Lenovo a94

 

{Renamed by MOD}

TOPICS
Draw and design, Performance, Tools

Views

116

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Apr 03, 2020 0
Adobe Employee ,
Apr 22, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, could you please share the exact version of Illustrator and operating system you are working on?

 

Feel free to let us know if you still need assistance.

 

Regards,

Srishti

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Apr 22, 2020 0
Community Beginner ,
May 03, 2020

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I'm working on 2020 right now and I'm on windows right now
still no luck with this issue

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May 03, 2020 0
Adobe Employee ,
May 06, 2020

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Thanks for replying back. Are Touch gestures working fine with other applications (like InDesign)? Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help resolve the issue? 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

 

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May 06, 2020 0