Transparency PNG not working in Illustrator

Engaged ,
Dec 12, 2020 Dec 12, 2020

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Hi people,

I have an Illustrator file i always use to paste a PNG of a magazine with shadows. The file is originally done with a Photoshop magazine mockup and i do leave the background transparent when i save it as PNG. The weird thing is that is the first time i get a non transparent box around the PNG. It never happend again. I changed many settings exported again but i still get the visible box. 

 

Any help or ideas? 

Thanks

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Bug, Draw and design, Import and export, Tools

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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Please share the image.

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Engaged ,
Dec 12, 2020 Dec 12, 2020

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Captura de pantalla 2020-12-12 a la(s) 13.40.24.png

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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Please share the image and not a screendump.

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Engaged ,
Dec 12, 2020 Dec 12, 2020

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_ Letras 20 - portada OK.png

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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Thanks, at first sight I cannot replicate the problem.

I will have a better look after dinner.

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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Do you place it in an RGB document or a CMYK ?

Linked or embedded?

If it is an RGB document, is the document color mode sRGB?

You have a dropshadow on the image, was that effect an Illustrator effect?

 

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Engaged ,
Dec 12, 2020 Dec 12, 2020

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Do you place it in an RGB document or a CMYK ?
RGB


Linked or embedded?
Linked and tried embedded too and both have that box transparency "halo".

 

If it is an RGB document, is the document color mode sRGB?
yes it is sRG.

 

You have a dropshadow on the image, was that effect an Illustrator effect?
Dropshadow from Illustrator


Thanks you help in this.

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Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

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Since I cannot replicate your problem, maybe you can share an Illustrator file that shows it.

Dropbox, WeTransfer, Google, Creative Cloud files folder file sahring...

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Engaged ,
Dec 13, 2020 Dec 13, 2020

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When you paste the file into a color background Illustrator file the box does not appear with the light grey color?

One solution i temporary found is that i paste the image exactly at the right size of the magazine without the any extra space. It is ok, i cannot use the original PSD shadow which is better and more subtle than the Drop Shadows from Illustrator. 

 

Thanks for your help Ton

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Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

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I placed your shared PNG file in Ai and it looks ok without any background in Ai. 

 

Other solutions.

Can you flatten all your layers in Photoshop before exporting as PNG from Ps.?

Also try to place PSD file itno Ai without exporting. 

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Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

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No, it looks fine on a colored background, I placed the file, scaled or not embedded or linked.

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