Trial

New Here ,
Jul 29, 2020

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So I recently bought Adobe Creative Cloud using my school's website, I redeemed the code that I got, and it accepted, but when I go to download Illustrator, it says buy now or start trial. Afterwards, I checked my account and it said Creative Cloud Free, but I put the code in, I even tried to re-enter the code but it said that the code had already been redeemed and it isn't working.

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Activation billing and install, Bug, How to

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Trial

New Here ,
Jul 29, 2020

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So I recently bought Adobe Creative Cloud using my school's website, I redeemed the code that I got, and it accepted, but when I go to download Illustrator, it says buy now or start trial. Afterwards, I checked my account and it said Creative Cloud Free, but I put the code in, I even tried to re-enter the code but it said that the code had already been redeemed and it isn't working.

TOPICS
Activation billing and install, Bug, How to

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36

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Jul 29, 2020 1
Adobe Community Professional ,
Jul 29, 2020

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The forums can't really help you with account issues. You should contact Adobe via the channels at https://helpx.adobe.com/support.cc.html

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Jul 29, 2020 0
Tess0101 LATEST
New Here ,
Oct 04, 2020

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Hi so you've probably solved it but I had the same issue so probably someone else will too. The issue with mine was that I'd bought creative cloud (through school for free) but I didn't redeem the code on the receipt. So if you're reading this, maybe go back and read the confirmation of order/ receipt email?

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Oct 04, 2020 0
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