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New Here ,
Jul 29, 2020

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So I recently bought Adobe Creative Cloud using my school's website, I redeemed the code that I got, and it accepted, but when I go to download Illustrator, it says buy now or start trial. Afterwards, I checked my account and it said Creative Cloud Free, but I put the code in, I even tried to re-enter the code but it said that the code had already been redeemed and it isn't working.

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Activation billing and install, Bug, How to

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Trial

New Here ,
Jul 29, 2020

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So I recently bought Adobe Creative Cloud using my school's website, I redeemed the code that I got, and it accepted, but when I go to download Illustrator, it says buy now or start trial. Afterwards, I checked my account and it said Creative Cloud Free, but I put the code in, I even tried to re-enter the code but it said that the code had already been redeemed and it isn't working.

Topics

Activation billing and install, Bug, How to

Views

20

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 29, 2020

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The forums can't really help you with account issues. You should contact Adobe via the channels at https://helpx.adobe.com/support.cc.html

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