Trim View unavailable

New Here ,
Aug 19, 2019 Aug 19, 2019

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I use Illustrator CC at work and at home.  At work I use the Trim View to view artwork without what is outside of the artboard.  I tried to use this feature at home and it is not available in the view menu.  I looked at my creative cloud apps menu and there are no updates available for Illustrator so I'm up to date.  Is anyone else having this issue?

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Adobe Community Professional ,
Aug 19, 2019 Aug 19, 2019

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That is: You are sure that you are using the latest version of Illustrator (23.0.6)?

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New Here ,
Aug 19, 2019 Aug 19, 2019

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I'll check when I get home but I know there is no option to update in CC Apps.

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Adobe Community Professional ,
Aug 20, 2019 Aug 20, 2019

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It's possible that your operating system does not support any updates newer than what you are running now. If that were the case, the newer ones would not show up in your CC application.

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New Here ,
Aug 20, 2019 Aug 20, 2019

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I have a feeling you are correct about it being my OS.  I can't upgrade it past where it is now because of some other software I need on my computer.

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Adobe Community Professional ,
Aug 19, 2019 Aug 19, 2019

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Trim view works for me on Windows 10 in Illustrator 23.0.3 (the current version for Win). And the current version for Mac is 23.0.4. (Illustrator 2019 release notes (23.0.3 Windows and 23.0.4 macOS) ) If you're on the prerelease, then that version is 23.0.6.

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Adobe Community Professional ,
Aug 19, 2019 Aug 19, 2019

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23.0.6 is not a prerelease version. It is the latest official version on the Macintosh (Update August 2019).

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Adobe Community Professional ,
Aug 20, 2019 Aug 20, 2019

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I wonder if they rolled out the update in segments. The Creative Cloud app didn't have an update available for me until this morning. I thought it was weird that the self-help page hadn't been updated yet (and still hasn't been updated). So I guess 23.0.6 is the current version for Windows, too. And Trim View also works for me in the update.

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Adobe Community Professional ,
Aug 20, 2019 Aug 20, 2019

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Sometimes the updates aren't always rolled out at once. But I've often found I can force an update (assuming it's on the server ready) by choosing Check for App Updates in the desktop CC app menu (the ... icon).

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Adobe Community Professional ,
Aug 19, 2019 Aug 19, 2019

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The Trim command is showing on my computer.

You may need to reset preferences, How to set preferences in Illustrator

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Contributor ,
Jul 15, 2021 Jul 15, 2021

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I have this once in a while. Think it has to do with certain features that block the use of Trim View.

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