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Trouble downloading free templates

New Here ,
Aug 17, 2020

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Screen Shot 2020-08-17 at 9.55.18 PM.png

hi everyone.

is anybody having a issue not being able to download the free templates from illustrator?

i am able to see a preview of any template.once i click download a pop up window displaying a turing circle shows up and never downloads.

i am totally new to adobe products and would like to use the templates as guides as i continue to learn.

any help will be greatly appreciated

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Activation billing and install, How to

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Trouble downloading free templates

New Here ,
Aug 17, 2020

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Screen Shot 2020-08-17 at 9.55.18 PM.png

hi everyone.

is anybody having a issue not being able to download the free templates from illustrator?

i am able to see a preview of any template.once i click download a pop up window displaying a turing circle shows up and never downloads.

i am totally new to adobe products and would like to use the templates as guides as i continue to learn.

any help will be greatly appreciated

Topics

Activation billing and install, How to

Views

44

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 17, 2020 0
Adobe Employee ,
Aug 17, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & Illustrator?

Does it happen with every template you try to download or a specific one?

You may try resetting the Illustrator preferences once and see if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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Aug 17, 2020 0
New Here ,
Aug 18, 2020

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hi ashutosh, thanks for reaching out.

i tried resetting illustrator preferences and still no luck the problem continues.

the issue is present with every template in all categories.

i am running OS version 10.13.6  and illustrator 24.2.3.

could there be another way to download the free templates?

thanks in advance!

 

 

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Aug 18, 2020 0
Adobe Employee ,
Aug 19, 2020

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Thank you for sharing the information. I'd request contacting Adobe assisted support for a live troubleshooting session. Team there will be able to perform remote troubleshooting on your machine and help you accordingly. Thanks!

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Aug 19, 2020 0