Trouble signing in

New Here ,
Feb 24, 2021 Feb 24, 2021

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I've been facing some issues signing into Ai for the past couple of days. I mistakenly used 2 different accounts thinking I was only paying for 1 and recently got 1 of the accounts canceled but now since 1 of the subscriptions are canceled, I cannot sign in using the original email address I used before and nothing but the prices show up when I try to switch accounts after the second account has been canceled out. How can I sign in without paying again for another bill since I already have an adobe bill thats coming up in the next couple of weeks?

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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Please try to do your login using the Creative Cloud Desktop Application. Log in from there. https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

If this doesn't help, please use the Contact Us section at the bottom of this page: https://helpx.adobe.com/manage-account.html

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