Trouble when starting a new document.

[yoshihikou18615857]

I'm using 25.2.1. When I start a new document, it freezes and crashes. This trouble occurred after updating to 25.2.1.

[Mike_Gondek · Accepted solution]

Your OOBE may have become corrupted

Reset Your OOBE Option 3

OOBE

• Quit the Creative Cloud desktop app 
• Browse to the following location based on your operating system.

• WINDOWS

• C:\Users\<user folder>\AppData\Local\Adobe\OOBE 
• The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

• MACOS

• /Users/<user folder>/Library/Application Support/Adobe/OOBE
• The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.
• Delete all the files within the OOBE folder, but do not delete the folder itself.
• Restart the computer and launch the Creative Cloud desktop app again.
• Delete all the files within the OOBE folder, but do not delete the folder itself.
• Restart the computer and launch the Creative Cloud desktop app again.

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. In addition to the suggestions given earlier, you may try troubleshooting steps given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) for such issues in the future.

Hope it helps.

Regards,

Ashutosh