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Trouble with Illustrator 2020

New Here ,
Jul 22, 2020

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Hello,

 

Our LLC are reseller of this software, now we help with this troubles for our customer.

 

The customer says about Illustrator 2020:
We have a trouble in eps. We prepare files for preview in ai. format, to prepare the file for printing, we from ai. save files in eps. format separately using the assembly areas. Further, when we open the received eps. files, we see an empty file where all layers are hidden. In this case, some of the layers are locked, some are open for editing, etc. We have to manually open everything and close everything that is not necessary. Again, in previous versions, there was no such problem.

 

Thanks!

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Bug, Draw and design, Import and export, Print and publish, Tools

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Trouble with Illustrator 2020

New Here ,
Jul 22, 2020

Copy link to clipboard

Copied

Hello,

 

Our LLC are reseller of this software, now we help with this troubles for our customer.

 

The customer says about Illustrator 2020:
We have a trouble in eps. We prepare files for preview in ai. format, to prepare the file for printing, we from ai. save files in eps. format separately using the assembly areas. Further, when we open the received eps. files, we see an empty file where all layers are hidden. In this case, some of the layers are locked, some are open for editing, etc. We have to manually open everything and close everything that is not necessary. Again, in previous versions, there was no such problem.

 

Thanks!

TOPICS
Bug, Draw and design, Import and export, Print and publish, Tools

Views

33

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 22, 2020 0
Adobe Community Professional ,
Jul 22, 2020

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Which version do they have? ALready updated to the most current one: 24.2.1?

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Jul 22, 2020 0
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