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Trouble with Illustrator

New Here ,
May 15, 2020

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So out of the bue, Adobe decided telling me yesterday that pdf is an unknown format, and won't be accepted. I was able to get a pdf accepted into Illustrator the same night, so I thought "ok, problem averted." 

Now back on Illustrator trying to get a comic turned in for the school newspaper, and it's saying the exact same thing again, preventing me from getting any work done. I've tired uploading it to my messenger to try and convert it into another format, tried multiple times to get it accepted, and nothing works. Has anyone else had this problem? If so, please help!

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Trouble with Illustrator

New Here ,
May 15, 2020

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So out of the bue, Adobe decided telling me yesterday that pdf is an unknown format, and won't be accepted. I was able to get a pdf accepted into Illustrator the same night, so I thought "ok, problem averted." 

Now back on Illustrator trying to get a comic turned in for the school newspaper, and it's saying the exact same thing again, preventing me from getting any work done. I've tired uploading it to my messenger to try and convert it into another format, tried multiple times to get it accepted, and nothing works. Has anyone else had this problem? If so, please help!

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491

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Most Valuable Participant ,
May 15, 2020

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Are you using Open from the File menu? Not double clicking?

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Adobe Community Professional ,
May 16, 2020

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Does that happen with all files or just one?

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Abambo LATEST
Adobe Community Professional ,
May 16, 2020

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Please tell us more about your operating system and version, the software and version. Please use EXACT version numbers. "Latest version" does not tell us that you really have the latest version and will no more be true at the next version level.

 

So out of the bue, Adobe decided telling me yesterday that pdf is an unknown format

May be the file is not a pdf and you only think it is... If it is a PDF it can be opened in Illustrator. There is absolutely no doubt about this. 

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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