trying to open files get unkown error?

Community Beginner ,
Oct 08, 2020

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when trying to open files that i just had open this morning i get error message saying an unknown error has occured

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1 Correct Answer

Community Beginner , Oct 08, 2020
chrismadden951357 Community Beginner , Oct 08, 2020
ended up throwing away the preferences and back ot woking correctly now

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Adobe Community Professional ,
Oct 08, 2020

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Which version, which system?

Are these AI files?

Where did you save them? Which options?

When did you last reboot the computer?

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Community Beginner ,
Oct 08, 2020

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illustrator 22.1  operating system 10.14.6

yes ai files

 saved  in  folder on my desk top

restarted computer and illustrator after the error first come up and several times since

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Adobe Community Professional ,
Oct 08, 2020

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Is there a reason that you are not using the latest version?

 

Is a printer connected? Illustrator can get funky when there is no printer. Or the installed printer cannot be found. Or is turned off.

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Community Beginner ,
Oct 08, 2020

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we have plug ins that does not work with  the newest version yet

no printer conected 

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Adobe Community Professional ,
Oct 08, 2020

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Can you start with connecting a printer?

Set it up as the default printer and turn it on.

If you don't have one, set up a PDF printer.

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Community Beginner ,
Oct 08, 2020

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ended up throwing away the preferences and back ot woking correctly now

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