Trying to save and receiving "an unknown error has occurred" on mac Illustrator 2020.

New Here ,
Nov 03, 2020

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Hi,

When I try to save my file I get this. I know there have been threads on this but nothing seems to work for me. I saved to CC and reopened the original and theres a lot missing on the original. Not to mention CC wont let me save anymore either telling me "Cant save illustration." All layers are visible and unlocked, hopefully you can help.

Thanks

 

Screen Shot 2020-11-04 at 6.00.35 pm.png

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1 Correct Answer

Adobe Employee , Dec 30, 2020
Srishti Bali Adobe Employee , Dec 30, 2020
Hi there,   Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes.    Feel free to let us know if you still need assistance. We'd be happy to help.   Regards, Srishti

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Adobe Community Professional ,
Nov 04, 2020

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Which version exactly is it?

Which system?

Exactly where are you trying to save?

Exactly which file format?

Is this a new file?

What's in the file?

Is there a printer connected, set up as default printer and is it trned on?

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Adobe Employee ,
Dec 30, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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