Turn off Illustrator "Catch up with what's new" notification

New Here ,
Feb 08, 2021 Feb 08, 2021

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Does anyone know how to turn off this notification for the Learn window in Illustrator? It pops up every single time I open Illustrator, multiple times a day regardless of when I last opened, and it's driving me crazy. It's not useful or interesting, but I can't find anyone that's successfully turned it off. 

 

Screen Shot 2021-02-08 at 11.03.54 AM.png

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Adobe Employee , Mar 24, 2021 Mar 24, 2021
Hi all,   We're extremely sorry to hear about this trouble.  I understand how distracting and frustrating it could be. Ideally, it should stop once you close it. We're currently investigating is issue but unfortunately couldn't replicate this behavior at our end.    We need your help replicating this issue. In case you are still facing this issue, please feeel free to send us a DM. We'd be happy to help.   Regards, Srishti      

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Adobe Community Professional ,
Feb 08, 2021 Feb 08, 2021

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So far, it appears that the Illustrator team has failed to address this issue for some years.
However a user came up with what appears to be a possible workaround. Please note: this is not Adobe approved, nor do I recommend it - but if you feel confident in your computer abilities - AND have a great backup, maybe follow the suggestions on this page:
https://community.adobe.com/t5/illustrator/how-do-i-turn-off-that-annoying-tour-window/td-p/9608050

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Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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Having the same issue. Very frustrating. 

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New Here ,
Feb 12, 2021 Feb 12, 2021

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Same problem as well. sometimes it pops up halfway through the day even. If it was ONLY when I opened, as much as it's irritating I could overlook it... but popping up at random intervals is terribly distracting. 

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New Here ,
Feb 25, 2021 Feb 25, 2021

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I am having the same problem and do most of my work in Illustrator. This was added with the update. I tried turning off notifications in preferences but that doesn't stop this. Why would anyone think adding something so disruptive would be an idea? It should display once and then never be shown again. If you click on it, it offers you no way to turn it off again. You have one of two options, remind me again forever every single time you reopen the program, or clieck OK and then manually close the window. It seems like such a sophomoric thing to do not to mention pandering to experienced professionals. Whoever's idea this was, knows absolutley nothing about the core audience using this program daily.

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Explorer ,
Mar 01, 2021 Mar 01, 2021

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How to turn off this annoying tooltip "Get started with fun" once and forever?

 

Untitled-1.jpg

Any advice? Thanks!

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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Hi, you can turn off Tool Tips by going to Illustrator Preferences > Uncheck Show Tool Tips.

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Explorer ,
Mar 03, 2021 Mar 03, 2021

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That'd be my first thought too, but unfortunately doesn't help. Still receiving this even though the option is unchecked.

 

tooltips.jpg

 

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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi there,

 

Sorry to hear about your experience. This is unusual. Would you mind sharing version of the OS? After turning off the option in Preferences, it should not appear. You may try resetting the preferences once & try this option again. Let us know if it helps.

 

Regards,

Ashutosh

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New Here ,
Mar 08, 2021 Mar 08, 2021

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Hi,

Thanks, I run Microsoft Windows 10 Pro for Workstations Version 10.0.19041 Build 19041
But somehow the things seem to have sorted out themselves - this morning the tooltip didn't appear.

Cheers,

Roman,

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Hi, we are happy that your problem has been solved. If you need help in the future, please contact us 🙂

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New Here ,
Mar 01, 2021 Mar 01, 2021

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how can i turn off the icon top right that says Catch Up With What's new in Illustrator?

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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi Kathleen,

 

Sorry to hear about this. This tour window should not come up once the tour is completed. Did you click on "Remind me later" & it appeared after relaunch? Please share version of OS as well.

 

This information would help us assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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Explorer ,
Feb 28, 2021 Feb 28, 2021

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For the love of all that's holy, someone please tell me there is a way to turn off the exceptionally annoying big blue "Catch up with What's New in Illustrator" box that appears EVERYTIME I launch Illustrator now?! See screenshot.

 

I've tried hitting Ok, just hitting the Light Bulb Icon, looking through Preferences—nothing. If I click 'Ok' it launches a stupid Pane that I have close, and if I don't click Ok it STAYS there, in all it's giant, blue annoyingness. And even better, sometimes I hit 'Ok', then close the pop up Learn panel, and the blue box reappears! Who thought this was a good idea?

 

Please, please, please let there be some buried setting that I missed...

----------- MacBook Pro 16 | 2.3 GHz 8-Core Intel Core i9 | 32 GB 2667 MHz DDR4 (RAM) | AMD Radeon Pro 5500M 8 GB

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Explorer ,
Feb 28, 2021 Feb 28, 2021

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Not sure why screenshot didn't load, I'll try again...

 

annoying-adobe.png

----------- MacBook Pro 16 | 2.3 GHz 8-Core Intel Core i9 | 32 GB 2667 MHz DDR4 (RAM) | AMD Radeon Pro 5500M 8 GB

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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It should go away after you clicked it away and then stay hidden.

 

Did you reset the preferences when updating? Stuff like this gets saved into the preferences and if the prefs file gets corrupt, then that's where you are.

 

You can try and rename the folder as described in here: https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Explorer ,
Mar 01, 2021 Mar 01, 2021

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Thanks, I had to reboot a few times but it finally went away.

----------- MacBook Pro 16 | 2.3 GHz 8-Core Intel Core i9 | 32 GB 2667 MHz DDR4 (RAM) | AMD Radeon Pro 5500M 8 GB

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Participant ,
Jan 18, 2021 Jan 18, 2021

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I haven't seen this particular type of notification addressed in the forums... When I open a document I get the following popup, and neither Remind Later or Ok make it go away permanently. It pops back up after maybe 15 minutes. It happens with both new and existing docs. I could deal with it if it would at least go away till the next launch, but this is pretty annoying. It blocks the palettes under it so I have to deal with it.

 

Show tool tips is disabled in prefs. I even added the Learn palette to my workspace.

Other thoughts?  Illustrator v25.1 on Mac OS 10.15.7.

 

Thanks.

 

Screen Shot 2021-01-18 at 8.31.26 AM.png

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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Tooltips are an entire different thing.

 

If the popups appear again and again this points to issues with the preferences file. Do you experience crashes when closing Illustrator?

 

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Participant ,
Jan 18, 2021 Jan 18, 2021

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Hi Monika, yes, sometimes. Of course, after I posted that it popped up once and then it was gone all day. Getting ready to quit for the day, will post back here tomorrow. 

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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You should concentrate on solving the crashing thing.

It maybe has to do with preferences corruption and this would also explain the recurring help popups.

 

https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

Resetting the preferences will delete all your settings

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Participant ,
Jan 26, 2021 Jan 26, 2021

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So, following up. No crashes in quite a while, knock on wood, although I didn't do anything. Also, after my original post, the popup stopped popping. Resolved itself? No idea, but it's gone so I'm happy.

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Adobe Employee ,
Mar 24, 2021 Mar 24, 2021

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Hi all,

 

We're extremely sorry to hear about this trouble.  I understand how distracting and frustrating it could be. Ideally, it should stop once you close it. We're currently investigating is issue but unfortunately couldn't replicate this behavior at our end. 

 

We need your help replicating this issue. In case you are still facing this issue, please feeel free to send us a DM. We'd be happy to help.

 

Regards,

Srishti

 

 

 

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Has there been an solution to this already? 

This is just REALLY annoying...  

 

I'm on a macbook pro 2018 / big sur 

2,2 GHz 6-Core Intel Core i7

32 GB 2400 MHz DDR4

Radeon Pro 555X 4 GB

Intel UHD Graphics 630 1536 MB

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