Unable to access cloud file from iPad on Desktop

New Here ,
Mar 23, 2021 Mar 23, 2021

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I've been working on a cloud file on my iPad, but when I went to pull it up on my laptop it says I don't have access to the file and to contact the owner. I am signed into the same account on both devices and on my iPad it says that I am the owner. I've been able to work between both devices before but now even files I've accessed before are inaccessable on my laptop. I'm not sure how to fix this.

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Sync and storage

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Adobe Community Professional ,
Mar 27, 2021 Mar 27, 2021

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Hi Sylvia,

 

Can you show a screen shot of the home screen you see in Illustrator Desktop, with the "Cloud Documents" selected under "Your Work?"

 

Can you also show a screen shot of the error message?

 

You can attach screen shots to your message by clicking the icon at the top of the edit window:

2021-03-27_17-52-20.jpg

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New Here ,
Mar 28, 2021 Mar 28, 2021

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I am having the same issue here are my screenshots. I have tried all different things but nothing seems to be working. 

 

Screen Shot 2021-03-28 at 1.07.40 PM.pngIMG_0042.PNG

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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I don't have any ideas here, but I think perhaps moving this thread to the Illustrator for Desktop forum might get some additional responses. I'll move this over and see what happens.

 

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New Here ,
Apr 11, 2021 Apr 11, 2021

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This has also happened to me as well! Looking forward to hearing the solution.

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Does logging out and then logging into your account again help?

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