• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to close illustrator cc 2019

New Here ,
Apr 24, 2019 Apr 24, 2019

Copy link to clipboard

Copied

i can do everything in the app,

but i can't close it.

what happen to my computer?

how can i fix it?

thank you all.

Views

2.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Apr 24, 2019 Apr 24, 2019

Copy link to clipboard

Copied

WHat happens when you try to close the application?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 24, 2019 Apr 24, 2019

Copy link to clipboard

Copied

it crashes and remains frozen until have to force shutdown in windows task manager.

i try to download again, but still has not changed.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 24, 2019 Apr 24, 2019

Copy link to clipboard

Copied

Hi, by chance do you get back some error message when you try to close the program? Have you tried with the forced exit?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 24, 2019 Apr 24, 2019

Copy link to clipboard

Copied

it will appear crash report.

i try to forced exit. but the next time i can't close it.

forced exit can't really solve the problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 24, 2019 Apr 24, 2019

Copy link to clipboard

Copied

Crashes when you quit are often caused by issues with the preferences file.

It may be corrupt, Or Illustrator cannot access it because it doesn't have the privileges. Also: it may be compressed. You can check if Windows does auto-compression on the preferences file or folder.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 26, 2019 Apr 26, 2019

Copy link to clipboard

Copied

Hi there,

Monika is right. It could be a result of corrupt preferences or permissions. Please try the following steps and let us know if that helps:

Regards,

Srishti

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

This happens to me as well. I have changed permissions of all suggested folders to allow my user name to read and write, yet the program only allows me to close it if no preferences or file history are attempted to be saved.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

The only thing I tried that solved this was uninstalling - reinstalling the program.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

LATEST

Correction: reinstalling only worked for parts (adding to recently used files and changing main preferences) any other dialogue boxes are probably what trigger this for some reason. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines