Unable to close illustrator cc 2019

New Here ,
Apr 24, 2019 Apr 24, 2019

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i can do everything in the app,

but i can't close it.

what happen to my computer?

how can i fix it?

thank you all.

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Adobe Community Professional ,
Apr 24, 2019 Apr 24, 2019

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WHat happens when you try to close the application?

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New Here ,
Apr 24, 2019 Apr 24, 2019

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it crashes and remains frozen until have to force shutdown in windows task manager.

i try to download again, but still has not changed.

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Adobe Community Professional ,
Apr 24, 2019 Apr 24, 2019

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Hi, by chance do you get back some error message when you try to close the program? Have you tried with the forced exit?

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New Here ,
Apr 24, 2019 Apr 24, 2019

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it will appear crash report.

i try to forced exit. but the next time i can't close it.

forced exit can't really solve the problem.

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Adobe Community Professional ,
Apr 24, 2019 Apr 24, 2019

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Crashes when you quit are often caused by issues with the preferences file.

It may be corrupt, Or Illustrator cannot access it because it doesn't have the privileges. Also: it may be compressed. You can check if Windows does auto-compression on the preferences file or folder.

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Adobe Employee ,
Apr 26, 2019 Apr 26, 2019

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Hi there,

Monika is right. It could be a result of corrupt preferences or permissions. Please try the following steps and let us know if that helps:

Regards,

Srishti

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New Here ,
Feb 26, 2021 Feb 26, 2021

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This happens to me as well. I have changed permissions of all suggested folders to allow my user name to read and write, yet the program only allows me to close it if no preferences or file history are attempted to be saved.

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New Here ,
Feb 26, 2021 Feb 26, 2021

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The only thing I tried that solved this was uninstalling - reinstalling the program.

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New Here ,
Feb 26, 2021 Feb 26, 2021

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Correction: reinstalling only worked for parts (adding to recently used files and changing main preferences) any other dialogue boxes are probably what trigger this for some reason. 

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