Unable to create a new document in Illustrator

New Here ,
Nov 06, 2020

Copy link to clipboard

Copied

Screenshot 2020-11-07 at 00.30.31.png

Hi!
I've stumbled upon a very unpleasent bug. I can't create a new document in my illustrator. I've tried opening it from the bar, doesn't work either way

TOPICS
Bug

Views

59

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Employee , Dec 06, 2020
Srishti Bali Adobe Employee , Dec 06, 2020
Hi there,   Sorry about the delay. I am hopeful that the issue was fixed. If not, please try following these steps and share your observations with us: Rename CEP folder from following locations.  MAC: /Library/Application Support/Adobe  to CEP.old   If that doesn't help, rename extensions folder from  MAC: /Library/Application Support/Adobe/UXP to extensions.old   If that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html...

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Employee ,
Dec 06, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try following these steps and share your observations with us:

  • Rename CEP folder from following locations.  
    MAC: /Library/Application Support/Adobe  to CEP.old 
     
  • If that doesn't help, rename extensions folder from  
    MAC: /Library/Application Support/Adobe/UXP to extensions.old 
     

 

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more