Unable to create a new document in Illustrator

[suren0D4D]

Hi!
I've stumbled upon a very unpleasent bug. I can't create a new document in my illustrator. I've tried opening it from the bar, doesn't work either way

[Srishti Bali · Accepted solution]

Hi there,

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try following these steps and share your observations with us:

• Rename CEP folder from following locations.  
  MAC: /Library/Application Support/Adobe  to CEP.old 
   
• If that doesn't help, rename extensions folder from  
  MAC: /Library/Application Support/Adobe/UXP to extensions.old 
   
  

• If that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall from the Creative Cloud Desktop app (https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html). 

Feel free to let us know if you still need assistance, we'd be happy to help.

Regards,

Srishti

[Owen5C8D]

Hello, 

I am having this same issue on a PC, where would these files be found on my desktop.