Unable to create new document in Illustrator CC 2017

[jaimee-annd45074739]

I've just installed Illustrator CC 2017 and I'm unable to create a new document. I can open documents up but for some reason I can't create new. It's all normal until I press the "ok" button, and nothing happens. Driving me crazy!

I've already gone to preferences and changed it to legacy "file new" interface and it hasn't helped.

[Monika Gause]

Is a printer connected, set up as the default pinter and turned on? If not, connect one.

[VincentOBrien]

My printer hasnt been connected for over two weeks. Ive been working in illustrator just fine, Then suddenly, can't create a new document. What has a printer being connectd got to do with it? 🙂

[Monika Gause]

Illustrator writes printer information into the file. If the printer cannot be found, you get all sorts of issues.

[VincentOBrien]

Hi. The same thiing is now happening in photoshop 2020. This is madness. IS Adobe now saying you must buy a printer and connect it to your mac to use Illustrator and Photoshop. There's abug, an issue.. Please fix. Not good having to resort to legacy window to open or create a new file. Please tell me Adobe is sorting this.

[Monika Gause]

You are not talking to Adobe here. 90% of forum participants are not Adobe. Only staff is obviously Adobe staff. So if you want to blame someone, don't do it while asking for help. You are yelling at the wrong folks.

You can of course install a PDF printer. No need to have a physical one. Also: in case this is Windows: after each update you need to at least check the PDF printer if not re-assign it.

[VincentOBrien]

Sorry Monika. When you put Adobe Community Professional in your title it makes people presume you work for Adobe on a community platform 🙂

I work on a Mac Monika. Evrything was working fine until this week and now it affects all my adobe programs. Madness..

[Monika Gause]

This document explains what CPs are: https://community.adobe.com/t5/using-the-community/meet-the-experts/td-p/4788640?page=1

As for your issue: if you can't solve it yourself, contact support. They can login to your system: https://helpx.adobe.com/contact.html

As for Photoshop not being able to make new documents: that is a completely different issue. Please ask in the Photoshop forum.

Also: if you only used shortcuts until now, please try if it works when you use the menu File > New.

[Zia Cabotaje]

Same issue here. I don't like resorting to using the legacy 'new document' window and I very much prefer using the new settings with all the presets presented in that window 😕

[Monika Gause]

Same issue here.

By @Zia Cabotaje

There are far too many issues in this thread. Please tell us which issue exactly you have.

Maybe even create a new thread for that.

[Rabiya0101]

Hey, I am facing a problem while creating any new document, i am unable to select or edit.