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Unable to create new document in Illustrator CC 2017

New Here ,
Aug 09, 2017

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I've just installed Illustrator CC 2017 and I'm unable to create a new document. I can open documents up but for some reason I can't create new. It's all normal until I press the "ok" button, and nothing happens. Driving me crazy!

I've already gone to preferences and changed it to legacy "file new" interface and it hasn't helped.

Adobe Community Professional
Correct answer by Bill Silbert | Adobe Community Professional

If you have had a previous version of Illustrator installed prior to installing CC 2017 then it might be a problem with the preference file that was left behind. For some reason CC 2017 doesn't seem to like running with an old preference file.

To reset Illustrator's preferences:

For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

For Windows Users: Hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset.

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Unable to create new document in Illustrator CC 2017

New Here ,
Aug 09, 2017

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I've just installed Illustrator CC 2017 and I'm unable to create a new document. I can open documents up but for some reason I can't create new. It's all normal until I press the "ok" button, and nothing happens. Driving me crazy!

I've already gone to preferences and changed it to legacy "file new" interface and it hasn't helped.

Adobe Community Professional
Correct answer by Bill Silbert | Adobe Community Professional

If you have had a previous version of Illustrator installed prior to installing CC 2017 then it might be a problem with the preference file that was left behind. For some reason CC 2017 doesn't seem to like running with an old preference file.

To reset Illustrator's preferences:

For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

For Windows Users: Hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset.

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Aug 09, 2017 0
Adobe Community Professional ,
Aug 09, 2017

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If you have had a previous version of Illustrator installed prior to installing CC 2017 then it might be a problem with the preference file that was left behind. For some reason CC 2017 doesn't seem to like running with an old preference file.

To reset Illustrator's preferences:

For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

For Windows Users: Hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset.

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Aug 09, 2017 0
New Here ,
Aug 09, 2017

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You're a genius! Thank you so so much!

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Aug 09, 2017 0
Adobe Community Professional ,
Aug 09, 2017

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Happy to help.

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Aug 09, 2017 0
New Here ,
Jun 05, 2018

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perfect. thank you very much. i would have never been able to figure this out on my own.

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Jun 05, 2018 0
New Here ,
Feb 01, 2020

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I would like a screen shot for this problem

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Feb 01, 2020 0
New Here ,
Feb 01, 2020

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llease can you send me screenshots of this problem because I have too this problem can you help me? sir

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Feb 01, 2020 0
New Here ,
Feb 01, 2020

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I am going through this problem in my head. Will you help me?

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Feb 01, 2020 0
Adobe Community Professional ,
Feb 02, 2020

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So you're not able to reset your preferences?

Which version and which system is it?

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Feb 02, 2020 0
New Here ,
Jun 08, 2020

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Hi, I have also this problem. Please check enclosed picture. 

Macbook pro, MacOS Catalina, Illustrator CC 2020

 

Slika zaslona 2020-06-08 u 21.25.00.png

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Jun 08, 2020 0
Community Beginner ,
Jun 08, 2020

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Hi, I am having the same issue with blank new document screen. I cannot create new custom files except for the presets on the home page.

 

Maybe Adobe is doing background maintenance today. 

 

Adobe Illustrator Blank Screen..png

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Jun 08, 2020 1
New Here ,
Jun 18, 2020

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help1.png

Hi Im using windows and I had the same problem ... 

I searched and found this solution which was fine for me 

 

follow the path " Edit --> Prefrences --> General ( Or use Ctrl + K for shortcut) 
then enable the "(Use legacy "file new" interface)" item and press ok  

 

now you can create a new document ... I hope this will solve your problem too

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Jun 18, 2020 1
New Here ,
Jun 23, 2020

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Thank you so much, this really helped.

 

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Jun 23, 2020 0
New Here ,
Jun 29, 2020

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Jun 29, 2020 0
New Here ,
Jun 30, 2020

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Thanks dear yes it's worked for me too.

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Jun 30, 2020 0
New Here ,
Aug 10, 2020

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Thank you!! Perfectly worked for me!!

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Aug 10, 2020 0
New Here ,
Jun 22, 2020

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Dear Bll_Silbert,

 

 I am unable to create files in Adobe Illustrator 2020. It create blank screen at the time of file creation. currently, I formatted my device and installed only Adobe Illustrator 2020.  I am sharing the screenshot kindly help us on that.

in  my system  I am only installed Adobe Illustrator 2020 not nay previous version available in my system  

Screenshot (15).png

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Jun 22, 2020 0
New Here ,
Jun 22, 2020

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Dear Bll_Silbert,

 

Please reply I am waiting for your end  response 

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Jun 22, 2020 0
Adobe Community Professional ,
Jun 23, 2020

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This is a community forum. Everyone here helps on their own schedule in their spare time.

This thread is marked as solved. So many people won't even see that there's a new message.

This thread is about version CC2017. You have a different version.

You might want to create a new thread.

Please tell us the exact system and version in your new thread.

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Jun 23, 2020 0
Explorer ,
Sep 22, 2020

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Hi Adobe. Will you be fixing this issue. I have the very latest update only a month a go and now I cant open a new document. Not good is it when you cant create a document to even start working.

 

Cmon Adobe. School boy error.

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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Is a printer connected, set up as the default pinter and turned on? If not, connect one.

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Sep 22, 2020 0
Explorer ,
Sep 22, 2020

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My printer hasnt been connected for over two weeks. Ive been working in illustrator just fine, Then suddenly, can't create a new document. What has a printer being connectd got to do with it? 🙂

 

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Illustrator writes printer information into the file. If the printer cannot be found, you get all sorts of issues.

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Sep 23, 2020 0
Explorer ,
Sep 24, 2020

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Hi. The same thiing is now happening in photoshop 2020. This is madness. IS Adobe now saying you must buy a printer and connect it to your mac to use Illustrator and Photoshop. There's abug, an issue.. Please fix. Not good having to resort to legacy window to open or create a new file. Please tell me Adobe is sorting this.

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Sep 24, 2020 0
Adobe Community Professional ,
Sep 24, 2020

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You are not talking to Adobe here. 90% of forum participants are not Adobe. Only staff is obviously Adobe staff. So if you want to blame someone, don't do it while asking for help. You are yelling at the wrong folks.

 

You can of course install a PDF printer. No need to have a physical one. Also: in case this is Windows: after each update you need to at least check the PDF printer if not re-assign it.

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Sep 24, 2020 0
Explorer ,
Sep 24, 2020

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Sorry Monika. When you put Adobe Community Professional in your title it makes people presume you work for Adobe on a community platform 🙂

 

I work on a Mac Monika. Evrything was working fine until this week and now it affects all my adobe programs. Madness..

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Sep 24, 2020 0
Adobe Community Professional ,
Sep 24, 2020

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This document explains what CPs are: https://community.adobe.com/t5/using-the-community/meet-the-experts/td-p/4788640?page=1

 

As for your issue: if you can't solve it yourself, contact support. They can login to your system: https://helpx.adobe.com/contact.html

 

As for Photoshop not being able to make new documents: that is a completely different issue. Please ask in the Photoshop forum.

Also: if you only used shortcuts until now, please try if it works when you use the menu File > New.

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Sep 24, 2020 0
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