Unable to create new document in Illustrator.

New Here ,
Feb 28, 2021 Feb 28, 2021

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Hiii a have a huge problem with my AI, I can't make a new file.

Did enyone have this same problem as me? What should I do? I checked everything, the paiment the actualizations, I even restarted my computer and it doesn't work either. 

 

 

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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Have you tried resetting preferences of the app? If not, please try & see if it helps.

 

Additionally, you may go into Preferences > General  & Enable "Use Legacy New Document Interface".

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Mar 07, 2021 Mar 07, 2021

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Hi thank you a lot for your help 🙂
The program starred working after few hours without anything so I don't
know what's the case of the problem. I'm glad it's working so we will see
in time if there will be similar situations or not.

Greatings
Diana

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