I can't open a new file on Adobe Illustrator. When I create new file the program goes blank. I can only work on files I already have. I've downloaded Adobe Illustrator again. But it is still same situation. How do I solve problem? Can you help me?
Please give us information on your computer system and Illustrator version so we can have some more information. With no other documents open, are you able to go to File > New (Ctrl +N) and pull up the New Document dialogue box at all? If so, are you able to set any profiles or sizes? What do you mean by "goes blank"? Does your screen go blank with Illustrator still running or does the program quit altogether? Also, please see the related conversations at the right with some other solutions for similiar problems including how to reset your preferences.