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Unable to draw with a pen on touch screen on Windows

New Here ,
Aug 21, 2020

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I have been wanting to create free hand drawings in illustrator using a lenovo yoga touch screen and a corresponding pen. but neither in touch mode nor in other workspace options can i draw - sometimes lines show up, sometimes they don't and sometimes they even delete themselves without me doing anything different. it is really exhausting drawing like this as you never know whether your lines are showing up or not...i appreciate any suggestions / help on my issue!

 
 
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Unable to draw with a pen on touch screen on Windows

New Here ,
Aug 21, 2020

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I have been wanting to create free hand drawings in illustrator using a lenovo yoga touch screen and a corresponding pen. but neither in touch mode nor in other workspace options can i draw - sometimes lines show up, sometimes they don't and sometimes they even delete themselves without me doing anything different. it is really exhausting drawing like this as you never know whether your lines are showing up or not...i appreciate any suggestions / help on my issue!

 
 
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Draw and design, Tools

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28

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Hi,

Can you confirm the version of your software and operating system?

Also, does the pen work correctly in other applications?

Have you tried to use the Touch workspace? https://helpx.adobe.com/ie/illustrator/using/illustrator-touch-workspace.html

 

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Aug 21, 2020 0
Adobe Employee ,
Aug 28, 2020

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Hi there,

 

Sorry to hear about this. In addition to what Eric has suggested, I'd recommend updating your OS, Adobe Illustrator and other related drivers(GPU/Touch) to the latest version.

You may also try creating a new user account and see how app is performing there. Let us know how it goes.

 

Regards,

Ashutosh

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Aug 28, 2020 0
Adobe Community Professional ,
Aug 28, 2020

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Which specific Tools have you used in illustrator?

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Aug 28, 2020 0