Unable to draw with a pen on touch screen on Windows

New Here ,
Aug 21, 2020 Aug 21, 2020

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I have been wanting to create free hand drawings in illustrator using a lenovo yoga touch screen and a corresponding pen. but neither in touch mode nor in other workspace options can i draw - sometimes lines show up, sometimes they don't and sometimes they even delete themselves without me doing anything different. it is really exhausting drawing like this as you never know whether your lines are showing up or not...i appreciate any suggestions / help on my issue!

 
 
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Draw and design, Tools

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Adobe Community Professional ,
Aug 21, 2020 Aug 21, 2020

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Hi,

Can you confirm the version of your software and operating system?

Also, does the pen work correctly in other applications?

Have you tried to use the Touch workspace? https://helpx.adobe.com/ie/illustrator/using/illustrator-touch-workspace.html

 

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Adobe Employee ,
Aug 28, 2020 Aug 28, 2020

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Hi there,

 

Sorry to hear about this. In addition to what Eric has suggested, I'd recommend updating your OS, Adobe Illustrator and other related drivers(GPU/Touch) to the latest version.

You may also try creating a new user account and see how app is performing there. Let us know how it goes.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Aug 28, 2020 Aug 28, 2020

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Which specific Tools have you used in illustrator?

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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I have the exact same problem!
New Lenovo Yoga and newest Illustrator.
I have the same problems, AND I can't see what I'm drawing because the line first shows up after I lift the pen. So its like drawing in the dark...
Any ideas?

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New Here ,
Apr 01, 2021 Apr 01, 2021

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I also have the Yoga and latest Illustrator. I haven't been able to use the touch screen without skipping and delays. It's basically been unusable.

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