unable to export as png, unknown error message

New Here ,
Sep 23, 2018 Sep 23, 2018

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I've been trying to do some work and when i finally finished and went to export my image as a png i get the error message "the operation can not complete because of an unknown error [!now]" I can export as a jpg fine, this is only when i try to export as a png which is the file i mostly use.

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correct answers 1 Correct Answer

Adobe Community Professional , Sep 23, 2018 Sep 23, 2018
bthomas1996  schriebimage size 7632x6480 pixels
I would think that this is the cause of your issue.Even if JPEG can be exported that doesn't mean PNG will be as well.

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Adobe Community Professional ,
Sep 23, 2018 Sep 23, 2018

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Which system, which version?

What's in the file?

How large is the file?

How do you export and exactly where?

Which options when exporting?

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New Here ,
Sep 23, 2018 Sep 23, 2018

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I have a mac computer os sierra version 10.12.6

adobe illustrator cc 2018 22.1 i believe

image size 7632x6480 pixels

trying to export to a local folder on my system

File-Expot as- png-hi resolution, art optimized, transparent background

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Adobe Community Professional ,
Sep 23, 2018 Sep 23, 2018

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bthomas1996  schrieb

image size 7632x6480 pixels

I would think that this is the cause of your issue.

Even if JPEG can be exported that doesn't mean PNG will be as well.

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New Here ,
Sep 23, 2018 Sep 23, 2018

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I tried significantly reducing the image size and it saved, thank you!

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Adobe Community Professional ,
Sep 23, 2018 Sep 23, 2018

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It may be  the complexity of your file but I don't have a proble exporting that size to PNG (Export for Screens or Export As...)

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New Here ,
May 23, 2021 May 23, 2021

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LATEST

THANKS

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Adobe Community Professional ,
Sep 23, 2018 Sep 23, 2018

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Try from file> export> save for web, then choose PNG 24.










Manal,
Adobe Certified Instructor - Creative Cloud Design & Layout Solutions

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