Unable to export JPEGs with Artboard name from Illustrator

New Here ,
Jun 16, 2020

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We are saving multiple artboards down by a systematic naming convention to import into our ERP system. The artboards are renamed, exported via Export for screens into separate JPEG files into a cloud based storage location. Recently our MAC users have experienced issues after renaming and exporting the artboards, artboard 1 only is not exporting and the name we updated is not saving either. Artboard 2 and beyond save and export w/out an issue. Does anyone have any suggestions or ideas on what could be causing this, we are on the latest software update. 

 

thank you,

 

{Renamed by MOD}

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Unable to export JPEGs with Artboard name from Illustrator

New Here ,
Jun 16, 2020

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We are saving multiple artboards down by a systematic naming convention to import into our ERP system. The artboards are renamed, exported via Export for screens into separate JPEG files into a cloud based storage location. Recently our MAC users have experienced issues after renaming and exporting the artboards, artboard 1 only is not exporting and the name we updated is not saving either. Artboard 2 and beyond save and export w/out an issue. Does anyone have any suggestions or ideas on what could be causing this, we are on the latest software update. 

 

thank you,

 

{Renamed by MOD}

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Performance

Views

85

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Jun 16, 2020 0
Adobe Employee ,
Jun 21, 2020

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Hi there,

 

Sorry about the delayed response. I am hopeful that the issue is resolved by now. If not, I would request if you could share a few more details like:

  • OS and version of Illustrator.
  • Few screenshots of the issue.
  • Is the issue related to a specific document? If yes, could you please share the document with us?

 

Please update the discussion if the issue is resolved or if you have any further query.

 

Regards,

Srishti

 

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Jun 21, 2020 0
Adobe Employee ,
Jun 24, 2020

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We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.

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Jun 24, 2020 1
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