Unable to export JPEGs with Artboard name from Illustrator

[#1]

We are saving multiple artboards down by a systematic naming convention to import into our ERP system. The artboards are renamed, exported via Export for screens into separate JPEG files into a cloud based storage location. Recently our MAC users have experienced issues after renaming and exporting the artboards, artboard 1 only is not exporting and the name we updated is not saving either. Artboard 2 and beyond save and export w/out an issue. Does anyone have any suggestions or ideas on what could be causing this, we are on the latest software update. 

thank you,

{Renamed by MOD}

[#2]

We are saving multiple artboards down by a systematic naming convention to import into our ERP system. The artboards are renamed, exported via Export for screens into separate JPEG files into a cloud based storage location. Recently our MAC users have experienced issues after renaming and exporting the artboards, artboard 1 only is not exporting and the name we updated is not saving either. Artboard 2 and beyond save and export w/out an issue. Does anyone have any suggestions or ideas on what could be causing this, we are on the latest software update. 

thank you,

{Renamed by MOD}

[#3]

Hi there,

Sorry about the delayed response. I am hopeful that the issue is resolved by now. If not, I would request if you could share a few more details like:

• OS and version of Illustrator.
• Few screenshots of the issue.
• Is the issue related to a specific document? If yes, could you please share the document with us?

Please update the discussion if the issue is resolved or if you have any further query.

Regards,

Srishti

[#4]

We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.