Unable to launch Illustrator 2020 on Windows machine

[Marika1]

Hi, 

Illustrator has stopped working wuddently due to an update. I tried many times to update it but it was not working so I tried to uninstall the whole thing and to re-download it but I still have trouble. The error message is indicating the following :

Exit Code: 145
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 2 warnings(s) 

FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator24-Core', version:24.1.2.408
FATAL: Error occurred in install of package (Name: AdobeIllustrator24-Core Version: 24.1.2.408). Error code: '145'
WARN: target folder 'C:\Program Files\Adobe\Adobe Illustrator 2020\Presets' does not exist, treating package 'AdobeIllustrator24-Settings' as uninstalled
WARN: Target directory already exists: 'C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows'
------------------------------------------------------------------------------------  

COuld you please help me?

Many thanks! 

{Renamed by MOD}

[Srishti Bali]

Hi Marika,

Sorry to hear about the trouble you are facing with Illustrator. Please try the steps shared on these similar discussions and let us know how it goes:
https://community.adobe.com/t5/get-started/error-code-145/td-p/8151115?page=1

https://community.adobe.com/t5/illustrator/error-code-145-on-illustrator-update/td-p/10569382?page=1

https://community.adobe.com/t5/get-started/illustrator-2017-update-fails-error-145/td-p/9033351?page...

Regards,

Srishti

[Srishti Bali]

I would like to know if the steps suggested above worked for you, or the issue still persists. Kindly update the discussion if you still need assistance with it.

[Marika1 · Accepted solution]

Hi Srishti, 

Thanks for the answer. I actually did not followed the steps above as I finally achieved to install and launch illustrator by removing files and restarting the computer. 

Best, 

Marika