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Unable to launch Illustrator 2021 on macOS Catalina

New Here ,
Oct 19, 2020

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Hi, can I help me? I just install the las version but  I cant start it. I will show you the report:

 

Crash report

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this trouble. A similar issue has been reported due to the corrupt fonts. Please close all Adobe applications and try validating fonts by following these steps:

 

  1. Choose Applications > Font Book.
  2. In the Collection column, choose All Fonts.
  3. To select all the fonts, select the top-most font in the Font column and press Cmd+A.
  4. Choose File > Validate Font.
  5. Delete the damaged or duplicate font.

If Font Book crashes, restart Font Book, and scroll through the fonts one by one. Determine the font that caused the crash. Use the Down arrow key to select the first font, then hold the key down to scroll through all your fonts.

validate fonts.png

 

Regards,

Srishti

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Unable to launch Illustrator 2021 on macOS Catalina

New Here ,
Oct 19, 2020

Copy link to clipboard

Copied

Hi, can I help me? I just install the las version but  I cant start it. I will show you the report:

 

Crash report

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this trouble. A similar issue has been reported due to the corrupt fonts. Please close all Adobe applications and try validating fonts by following these steps:

 

  1. Choose Applications > Font Book.
  2. In the Collection column, choose All Fonts.
  3. To select all the fonts, select the top-most font in the Font column and press Cmd+A.
  4. Choose File > Validate Font.
  5. Delete the damaged or duplicate font.

If Font Book crashes, restart Font Book, and scroll through the fonts one by one. Determine the font that caused the crash. Use the Down arrow key to select the first font, then hold the key down to scroll through all your fonts.

validate fonts.png

 

Regards,

Srishti

TOPICS
Performance

Views

85

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 19, 2020 0
Adobe Employee ,
Oct 20, 2020

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Hi there,

 

Sorry to hear about this trouble. A similar issue has been reported due to the corrupt fonts. Please close all Adobe applications and try validating fonts by following these steps:

 

  1. Choose Applications > Font Book.
  2. In the Collection column, choose All Fonts.
  3. To select all the fonts, select the top-most font in the Font column and press Cmd+A.
  4. Choose File > Validate Font.
  5. Delete the damaged or duplicate font.

If Font Book crashes, restart Font Book, and scroll through the fonts one by one. Determine the font that caused the crash. Use the Down arrow key to select the first font, then hold the key down to scroll through all your fonts.

validate fonts.png

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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