Unable to launch Illustrator 2021 on macOS Mojave

New Here ,
Nov 03, 2020 Nov 03, 2020

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Hi!

I am trying to launch Illustrator 25.0 on my Mac and it always crashes at launch.

Yesterday I ran some system updates.

My Operating System is 10.14.6 Mojave

 

I read that I shoul eliminate some fonts of my system, but i do not have them. Please let me know what to do since I need to launch it asap.

 

Thanks!

 

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Adobe Employee , Dec 30, 2020 Dec 30, 2020
Hi there, Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know how it goes.  Feel free to let us know if you still need assistance. We'd be happy to help. Regards, Srishti

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Yes, I have the same issue.  I also tried reinstalling 2020 and 2020 no longer launches as well.

 

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Thanks Todd. I had to uninstall it and install the previous version 😞

I'll let you know if I find any solution!

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Adobe Employee ,
Dec 30, 2020 Dec 30, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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New Here ,
Jan 18, 2021 Jan 18, 2021

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Hi Srishti, thanks for your answer. The problem was solved when I updated to Mac OS Big Sur.

 

Regards,

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