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Al arrancar Illustrator 2021 se queda en la siguiente pantalla durante incluso horas hasta que inicia el programa.
Lo he desinstalado y vuelto a instalara y sigue igual.
¿Cómo puedo solucionarlo?
Gracias
Saludos
{Renamed by MOD}
Hi there,
Sorry to hear about your experience. Would you mind sharing the version of the OS?
If you're using macOS, please try following the instructions given on this help article(https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) & let us know if it helps.
Regards,
Ashutosh
Hi there,
Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know how it goes.
Feel free to let us know if you still need assistance. We'd be happy to help.
Regards,
Srishti
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Does it help when you disconnect from the internet?
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Gracias
Lo acabo de probar sin conexión a internet y pasa lo mismo
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Hi there,
Sorry to hear about your experience. Would you mind sharing the version of the OS?
If you're using macOS, please try following the instructions given on this help article(https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) & let us know if it helps.
Regards,
Ashutosh
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Muchas gracias, voy a probar con el enlace que envías. Uso macOS Mojave 10.14.6
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Sigue igual, no tengo las tipografías que indicaba borrar...
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Hi there,
Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know how it goes.
Feel free to let us know if you still need assistance. We'd be happy to help.
Regards,
Srishti