Unable to launch Illustrator 2021 on macOS Mojave

New Here ,
Nov 13, 2020

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Al arrancar Illustrator 2021 se queda en la siguiente pantalla durante incluso horas hasta que inicia el programa.

Captura de pantalla 2020-11-13 a las 14.39.05.png

 

Lo he desinstalado y vuelto a instalara y sigue igual.

¿Cómo puedo solucionarlo?

 

Gracias

Saludos

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS?

If you're using macOS, please try following the instructions given on this help article(https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) & let us know if it helps.

 

Regards,

Ashutosh

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Unable to launch Illustrator 2021 on macOS Mojave

New Here ,
Nov 13, 2020

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Al arrancar Illustrator 2021 se queda en la siguiente pantalla durante incluso horas hasta que inicia el programa.

Captura de pantalla 2020-11-13 a las 14.39.05.png

 

Lo he desinstalado y vuelto a instalara y sigue igual.

¿Cómo puedo solucionarlo?

 

Gracias

Saludos

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS?

If you're using macOS, please try following the instructions given on this help article(https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) & let us know if it helps.

 

Regards,

Ashutosh

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Nov 13, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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Does it help when you disconnect from the internet?

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Nov 13, 2020 0
New Here ,
Nov 15, 2020

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Gracias

Lo acabo de probar sin conexión a internet y pasa lo mismo

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Nov 15, 2020 0
Adobe Employee ,
Nov 13, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS?

If you're using macOS, please try following the instructions given on this help article(https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) & let us know if it helps.

 

Regards,

Ashutosh

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Nov 13, 2020 0
New Here ,
Nov 15, 2020

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Muchas gracias, voy a probar con el enlace que envías. Uso macOS Mojave 10.14.6

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Nov 15, 2020 0
New Here ,
Nov 15, 2020

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Sigue igual, no tengo las tipografías que indicaba borrar...

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Nov 15, 2020 0
Adobe Employee ,
Jan 04, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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Jan 04, 2021 0
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