Unable to launch Illustrator 25.3.1 on Windows machine

Jun 28, 2021 Jun 28, 2021

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I work in as a technical writer/illustrator.  At least two of the computers in our office are having issues with the latest update 25.3.1.  The program does not open when selecting a file and performing Open With>Adobe Illustrator 2021. The program does not open from the start menu.  The program does not open directly from the Illustrator.exe file.  If you try to unistall Illustrator with Creative Cloud, it tells you that you can't because the program is open.  If you go to the Task Manager with less detail, Illustrator does not show open, however, if you select more detail, you may see 14 or more processes for Illustrator currently open.  After a lot of investigation by myself and our I.T. Department, we've discovered that if we try to open Illustrator 3 to 4 times it will eventually open but that is a nusance.  I use "open with" on .pdf files many times in a day and this slows me down.  Leaving the program open is okay but requires mousing to the File>Open pull down and browsing to the file I want to open.  More mouse clicks and moving around than Right Click>Open With>Adobe Illustrator 2021.  Is anyone in the community experiencing issues like this with v25.3.1?

 

 

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correct answers 2 Correct Answers

New Here , Jul 06, 2021 Jul 06, 2021
I was having similar problems with the new update and what worked for me was performing a Disk Repair on my Mac. I hope that helps someone. 

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Community Beginner , Jul 13, 2021 Jul 13, 2021
I found this fix... https://www.youtube.com/watch?v=qC2RIZHNbAE... However after you get illustrator working you will need to go back in and put it back after you get everything going, otherwise you will not be able to print afterwards.

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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New Here ,
Jul 06, 2021 Jul 06, 2021

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I was having similar problems with the new update and what worked for me was performing a Disk Repair on my Mac. I hope that helps someone. 

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Adobe Employee ,
Jun 28, 2021 Jun 28, 2021

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Hi there,

 

Sorry to hear about this unusual behaviour by the application. I would request you to share a few more details like:

  • Does this issue start happening right after updating the application to v25.3.1 or later?
  • Which operating system is this?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

I would also suggest you to try the suggestions shared by @marliton. Let us know if this helps. Looking forward to your response.

 

Regards,

Anshul Saini

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Community Beginner ,
Jul 10, 2021 Jul 10, 2021

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Yes! Did you get any help with this? If so I don't see it in the thread. I just did a fresh install of windows 10 and re installed my adobe cloud and illustrator. Illustrator will not open.

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Windows 10 -cannot open Illustrator, update fails.  Uninstall Illustrator & try to reinstall from Creative Cloud Desktop, and the installation fails also.

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Community Beginner ,
Jul 13, 2021 Jul 13, 2021

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I found this fix... https://www.youtube.com/watch?v=qC2RIZHNbAE... However after you get illustrator working you will need to go back in and put it back after you get everything going, otherwise you will not be able to print afterwards.

how to fix adobe illustrator not responding problemIn this video i will show you how to fix adobe illustrator not responding problem#HowToFix #Adobe_illustra...

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