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Unable to launch Illustrator CC2018/2019 on Win7-32bit.

New Here ,
Apr 03, 2020

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Hello.

My Illustrator app 2018 CC version is not responding, meaning Im not able to open the app. It just becomes white and it appears on top 'not responding'. I have also tried 2019 CC version, it also reacted the same way.

I have downloaded it many times, tried some tips from youtube but no hope.

I have windows 7 (32-bit).

What should I do now ? Any thing that works ?

 

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Unable to launch Illustrator CC2018/2019 on Win7-32bit.

New Here ,
Apr 03, 2020

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Hello.

My Illustrator app 2018 CC version is not responding, meaning Im not able to open the app. It just becomes white and it appears on top 'not responding'. I have also tried 2019 CC version, it also reacted the same way.

I have downloaded it many times, tried some tips from youtube but no hope.

I have windows 7 (32-bit).

What should I do now ? Any thing that works ?

 

{Renamed by MOD}

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Adobe Employee ,
Apr 06, 2020

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Hi Nihal,

 

Sorry to hear about your experience. I'd recommend resetting the preferences of Illustrator once. Please follow instructions provided on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If it does not help, you may try creating a new user account on the machine and see if you are able to launch Illustrator from there. Let us know how it goes.

 

Regards,

Ashutosh

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Most Valuable Participant ,
Apr 06, 2020

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nihal,

 

I am afraid it was the 32 bit bit that bit you.

 

https://helpx.adobe.com/illustrator/system-requirements.html

 

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Adobe Employee ,
Apr 06, 2020

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Hey Jacob, CC2018 and CC2019 are compatible with 32bit Windows OS. That should not be an issue. Please check system requirements for CC2018 on https://helpx.adobe.com/illustrator/system-requirements/earlier-versions.html and CC2019 on https://helpx.adobe.com/illustrator/system-requirements/2019.html

Just wanted to clarify. Thanks!

 

Ashutosh

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Most Valuable Participant ,
Apr 06, 2020

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Thank you Ashutosh,

 

I overlooked the November part on the page I linked to. But trouble ahead with 2020.

 

 

 

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Most Valuable Participant ,
Apr 06, 2020

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Nihal,

 

As you can see from the links, you will be unable to install CC2020 on your current OS which only meets the requirements of you current CC2018 and CC2019, so I am afraid they must live or die together.

 

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