Unable to launch Illustrator on Windows machine

New Here ,
Nov 03, 2020 Nov 03, 2020

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lesleyf67338054_0-1604416377151.png

Cant even open Cc or delete the apps

 

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correct answers 1 Correct Answer

Adobe Employee , Dec 29, 2020 Dec 29, 2020
Hi there,   Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and let us know how it goes.    Feel free to let us know if you still need assistance. We'd be happy to help.   Regards, Srishti

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Adobe Community Professional ,
Nov 03, 2020 Nov 03, 2020

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In order to be able to help you, we might need some context.

Which version, which system, which hardware?

Did you just install for the first time?

Did you run the Creative Cloud installer?

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Adobe Employee ,
Dec 29, 2020 Dec 29, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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