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Unable to launch Illustrator

New Here ,
Aug 03, 2020

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Hello to everyone from Adobe and the community. 
Today I performed the update of Illustrator, however, it is not initializing and is doing diagnostic tests. I tried to go back to previous versions and continue the same thing .... and it is only in Ilustrator. Could someone help me?
 
 
LuizRamonBE_0-1596471118140.png

 

 

{Renamed by MOD}

Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

Topics

Activation billing and install, Bug, Feature request, Performance

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Unable to launch Illustrator

New Here ,
Aug 03, 2020

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Copied

 
 
Hello to everyone from Adobe and the community. 
Today I performed the update of Illustrator, however, it is not initializing and is doing diagnostic tests. I tried to go back to previous versions and continue the same thing .... and it is only in Ilustrator. Could someone help me?
 
 
LuizRamonBE_0-1596471118140.png

 

 

{Renamed by MOD}

Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

Topics

Activation billing and install, Bug, Feature request, Performance

Views

34

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 03, 2020

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Which system is it?

Are there third party plugins installed?

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Adobe Employee ,
Sep 09, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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