Unable to move objects in Illustrator

New Here ,
Dec 12, 2020

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Hi

 

Whatever I do, my black selector tool isn't able to move any objects by dragging them anymore. Every time I try this, I hear the sound of an error, but I do not get an error message. I can only move objects with the arrows on my keyboard. But this is though very annoying, since I can also not drag a sample into the sample library... I really need this for school. 

Here's what I have already tried: 

- reset preferences

- reinstall Illustrator

Preferences >> Selection & Anchor Display >>>Uncheck "Object Selection by Path Only".

- All of the layers are unlocked. 

- Tried to contact costumer service, which made me wait for 4 hours before they could take over my computer. Then told me me they are closed and I should come back another time. Yes, I am very frustrated, since this is for my uni assignment, exams and I lost a lot of time waiting for nothing. 

 

Can someone please tell me how I can resolve this?

Thanks

 

 

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Adobe Community Professional ,
Dec 12, 2020

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Does this happen only in one file?

Do you use a mouse or graphic tablet?

Which system and version is it?

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Anna5CD5 AUTHOR
New Here ,
Dec 13, 2020

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Thank you for replying!

This seems to happen in every file I have or make.

I use a graphic tablet. My teacher has also tried this by taking over my computer, she uses a mouse and it also did not work. 

I have a Lenovo computer, using Microsoft (idk what type where can I find this?), and it's the latest Adobe Illustrator 2021 (it says)... 

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Adobe Community Professional ,
Dec 13, 2020

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So your teacher tried this remotely?

Can you connect a mouse? Or use the trackpad on the computer?

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Anna5CD5 AUTHOR
New Here ,
Dec 13, 2020

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Yes, indeed. I don't have a mouse near me, but I don't feel like it would help. Trackpad also doesn't work...

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Adobe Community Professional ,
Dec 13, 2020

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So in a new file you cannot select the object?

Or you cannot dragit?

Please record a video and upload it here.

Please make sure the layers panel and also the layer in it is open.

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Adobe Employee ,
Jan 23, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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