Unable to open .aix file in Illustrator

New Here ,
Aug 04, 2020 Aug 04, 2020

Copy link to clipboard

Copied

I am attempting to open an .aix (Adobe Illustrator Exchange) file exported from ArcGIS Pro into Illustrator CC (24.2.3) Illustrator is telling me that it is an aunknown format and cannot be opened. I don't even see .aix as an available file format in the "open" window. I have the ArcGIS MAps extension for creative cloud extension installed and am signed in to the ArcGIS Online acccount that I administer.

 

Can anyone help me figure out how to use this?

TOPICS
How to, Import and export, Third party plugins

Views

2.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 05, 2020 Aug 05, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. I'd request to follow suggestions given on Adobe community discussion and let us know if they help.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 06, 2020 Aug 06, 2020

Copy link to clipboard

Copied

Those steps in the link you gave are exactly what I did, Until I get to step 4 .aix doesn't show up as a valid file type, in the file > open window. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 08, 2020 Sep 08, 2020

Copy link to clipboard

Copied

Did you ever get an answer to this? I'm having the same problem.  I've downloaded the ArcGis to Adobe software, I updated both apps to 2020, I logged into ArcGis in illustrator, and yet it still says unknown and doesn't show .aix as a compatible file type.  Spent the last hour trying to make this work thinking it would save me time and now I feel like I've just wasted an hour and should've done old fashioned PDFs.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2020 Oct 29, 2020

Copy link to clipboard

Copied

I am also having the exact same problem.  .AIX is not an option in the 'file type."  I had no issues at all until Creative Cloud auto-update to Illustrator 2021.  I have uninstalled Illustrator 2021, then reinstalled 2020, and I am still not able to use .aix files.  In 2020, I can at least pull up the ArcGIS plugin, whereas I could not in 2021, but I still cannot use .aix files. Very frustrating, especially since Adobe did an auto-update the day before I was supposed to give a presentation on the ArcGIS Plugin for Adobe.  I am not able to give the presentation now.  I have even tried uninstalling 2020 and reinstalling again with the same issue.  Thank for any advice you can give.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 22, 2021 May 22, 2021

Copy link to clipboard

Copied

LATEST

Hi @Alex5FB1 

There was an issue with the plugin compatiabilitiy on macOS around the Oct 2020 timeframe. This has since been resolved and a new patch compatible with latest Illustrator updates is availble on our website. If you encountered this please feel free to try with the latest when you get a chance. Feel free to write to the ArcGIS Maps for Adobe community if you continue to see issues. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 08, 2020 Nov 08, 2020

Copy link to clipboard

Copied

I had similar issues. This is what worked for me:

In Illustrator (whichever version you want to use), go to windows => Extensions and check if it has "ArcGIS maps for Adobe Creative Cloud" extension INSTALLED IN SOFTWARE. 

If it misses the extension, you have to probably download it again. (This is where I think the issue lies, when Illustrator updated, it failed to download the extension and hence we can't seem to open the AIX file)

Link to download: https://www.esri.com/en-us/arcgis/products/maps-for-adobecc/overview

Once you have downloaded it, sign in and you should be good to go. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

Are you required to have a special ArcGIS user type in order to use the .aix files in illustrator? I recently downloaded ArcGIS Pro and my main use of the software is to get layers for cartography to use in illustrator. I read on the ESRI website that they want you to have a Creator user type to use the adobe files but that costs $500/year. Can this be right? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

Hi. I do have the Creator user type, but the cost of this licence includes in fact 5 of them.

I don't know if this kind of licence has an impact on the ArcGIS Maps for Adobe Creative Cloud.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

My use of ArcGIS is paid for by my employer and we have an organizational account for ArcGIS online. The Creator accounts come with our annual maintenenace on the software. I also have a personal ArcGIS license (non-commercial) at home ($100 a year) That license comes with ArcGIS online with the Creator user type as well. If you are paying for the ArcGIS software you probably already have access to creator user type.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 22, 2021 May 22, 2021

Copy link to clipboard

Copied

Responding late to this thread, sorry about that. If you have a named user account for ArcGIS Pro - like a GIS Professional account, the same account can be used with ArcGIS Maps for Adobe. If you run into issues with this please feel free to write into the ArcGIS Maps for Adobe community. Hope this helps.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 21, 2020 Oct 21, 2020

Copy link to clipboard

Copied

I was not able to see the format Adobe Illustrator 2019 and 2021.aix. I have reinstalled the version of this software for 2020 and now it works.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

Hi. In my case, it was compulsory to uninstall all new versions and to install the 2019 version. Probably, now it works even with the new versions.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines