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Unable to open documents on Adobe Illustrator

Community Beginner ,
Apr 15, 2020

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When I open a document (it can be a picture from google to a pdf from my Ibook cloud) in Adobe Illustrator is asking me permission and it show a small box stating "This document is password-protected" below Password:(space) so I input my adobe pwd of course, and when I do it states:"Pleae verify your password and enter it again. You may need to enter a Permissions pwd for the permission you set. Does anybody what's going on and how I can fix this issue? Thank you guys!

Adobe Community Professional
Correct answer by williamadowling | Adobe Community Professional

When you save certain file types, (namely, PDF) you have the option to password protect the file. Whoever saved this file added a password and you'll need to get that password (or another un-protected version) before you can open it.

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Unable to open documents on Adobe Illustrator

Community Beginner ,
Apr 15, 2020

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When I open a document (it can be a picture from google to a pdf from my Ibook cloud) in Adobe Illustrator is asking me permission and it show a small box stating "This document is password-protected" below Password:(space) so I input my adobe pwd of course, and when I do it states:"Pleae verify your password and enter it again. You may need to enter a Permissions pwd for the permission you set. Does anybody what's going on and how I can fix this issue? Thank you guys!

Adobe Community Professional
Correct answer by williamadowling | Adobe Community Professional

When you save certain file types, (namely, PDF) you have the option to password protect the file. Whoever saved this file added a password and you'll need to get that password (or another un-protected version) before you can open it.

Topics

How to, Import and export, Scripting

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153

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Most Valuable Participant ,
Apr 15, 2020

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It’s not asking for you Adobe password. It’s asking for the password set to protect this file from editing. Get it from the document’s maker. May not be available. You certainly won’t get it for iBooks. 

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Community Beginner ,
Apr 16, 2020

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Thank you!

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Adobe Community Professional ,
Apr 16, 2020

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When you save certain file types, (namely, PDF) you have the option to password protect the file. Whoever saved this file added a password and you'll need to get that password (or another un-protected version) before you can open it.

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Community Beginner ,
Apr 16, 2020

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Great! Thanks!

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