Unable to open files in Illustrator

[Ward5FA2]

Even when I open a AI-file from my documents, he doesn't open the file. My next click causes an block and I must close the program.

{Renamed by MOD}

[Srishti Bali · Accepted solution]

Hi there,

Sorry about the crashing! I know that's really frustrating. Is Illustrator up to date? Which operating system you are working on? Is the issue related to a specific document? Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us. 

Regards,

Srishti