Unable to open files in Illustrator

New Here ,
Dec 20, 2020

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Even when I open a AI-file from my documents, he doesn't open the file. My next click causes an block and I must close the program.

 

{Renamed by MOD}

Hi there,

 

Sorry about the crashing! I know that's really frustrating. Is Illustrator up to date? Which operating system you are working on? Is the issue related to a specific document? Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and share your observations with us. 

 

Regards,

Srishti

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Activation billing and install, Import and export

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Unable to open files in Illustrator

New Here ,
Dec 20, 2020

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Copied

Even when I open a AI-file from my documents, he doesn't open the file. My next click causes an block and I must close the program.

 

{Renamed by MOD}

Hi there,

 

Sorry about the crashing! I know that's really frustrating. Is Illustrator up to date? Which operating system you are working on? Is the issue related to a specific document? Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and share your observations with us. 

 

Regards,

Srishti

TOPICS
Activation billing and install, Import and export

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 20, 2020 0
Adobe Employee ,
Dec 20, 2020

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. Is Illustrator up to date? Which operating system you are working on? Is the issue related to a specific document? Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us. 

 

Regards,

Srishti

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