Unable to open Illustrator Cloud document

Explorer ,
Dec 03, 2020 Dec 03, 2020

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I cannot open my project that is saved to the cloud. When I click on the file either nothing will happen or I get a message that says: Error Opening ""

 

😭 😭 😭 Please help!

 

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correct answers 1 Correct Answer

Adobe Employee , Jan 15, 2021 Jan 15, 2021
Hi all, Sorry about the trouble this issue has caused. We've tried to fix this in the latest release. Please update your Illustrator to v 25.1 to get this fixed. Feel free to let us know if you still need assistance, we'd be happy to help. Regards, Srishti

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Adobe Community Professional ,
Dec 03, 2020 Dec 03, 2020

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Can you click on the Timeline icon and open an older version?

Screenshot 2020-12-03 at 16.31.41 copy.png

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Explorer ,
Dec 03, 2020 Dec 03, 2020

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I don't have that icon.Screen Shot 2020-12-03 at 9.49.03 AM.png

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Adobe Community Professional ,
Dec 03, 2020 Dec 03, 2020

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I copied it from your movie, it appears after you select View on Web

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Explorer ,
Dec 03, 2020 Dec 03, 2020

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Ok, I found where that icon is, and that doesn't work either. ☹️

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Adobe Community Professional ,
Dec 03, 2020 Dec 03, 2020

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So you don't see previous versions under that icon?

If there are previous versions and they cannot be opened, please report it here as a bug:

https://illustrator.uservoice.com

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Explorer ,
Dec 03, 2020 Dec 03, 2020

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Ok, thank you! Do you have any other suggestions on why this file isn't downloading from the Cloud? 

 

This has really caused me to lose a lot of faith in saving to the cloud. 😕 

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Adobe Community Professional ,
Dec 03, 2020 Dec 03, 2020

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I have no idea why this gives problems, Cloud documents are a recent development and may have undetected problems.

Personally I use the Creative Cloud Files folder on my Mac when working on important files.

It has the advantage of saving locally and getting synced to  the cloud.

It keeps versions for a certain amount of time, if the local file gets corrupted you can revert to an older version.

It does not have Autosave as the Cloud files, you still have to regularly save yourself.

But even with this syncing to the cloud, I regularly make local backups.

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Adobe Employee ,
Jan 15, 2021 Jan 15, 2021

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Hi all,

 

Sorry about the trouble this issue has caused. We've tried to fix this in the latest release. Please update your Illustrator to v 25.1 to get this fixed.

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

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